Nathan Cusick
Technical Program Manager at Faye- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Mary Flores
Nathan reported to me in the capacity of Program Trainer at Arvato. His transition to his new role was seamless and his "Can Do attitude" was prevalent from day one. He did nothing less than exceed my expectations. No matter what the task or deadline, Nathan accomplished it, anticipated what questions I would have and come prepared with an update. I have to say, I did not worry once that anything would be missed. It was a privilege working with him.
Mary Flores
Nathan reported to me in the capacity of Program Trainer at Arvato. His transition to his new role was seamless and his "Can Do attitude" was prevalent from day one. He did nothing less than exceed my expectations. No matter what the task or deadline, Nathan accomplished it, anticipated what questions I would have and come prepared with an update. I have to say, I did not worry once that anything would be missed. It was a privilege working with him.
Mary Flores
Nathan reported to me in the capacity of Program Trainer at Arvato. His transition to his new role was seamless and his "Can Do attitude" was prevalent from day one. He did nothing less than exceed my expectations. No matter what the task or deadline, Nathan accomplished it, anticipated what questions I would have and come prepared with an update. I have to say, I did not worry once that anything would be missed. It was a privilege working with him.
Mary Flores
Nathan reported to me in the capacity of Program Trainer at Arvato. His transition to his new role was seamless and his "Can Do attitude" was prevalent from day one. He did nothing less than exceed my expectations. No matter what the task or deadline, Nathan accomplished it, anticipated what questions I would have and come prepared with an update. I have to say, I did not worry once that anything would be missed. It was a privilege working with him.
Experience
-
Faye
-
Germany
-
Luxury Goods & Jewelry
-
Technical Program Manager
-
Aug 2022 - Present
-
-
Senior Project Manager
-
Jul 2020 - Oct 2022
-
-
-
-
Senior Project Manager
-
Jan 2013 - Jul 2020
-
-
-
Arvato Digital Services
-
United States
-
Consumer Services
-
1 - 100 Employee
-
Program Trainer, Microsoft Partner Network/Cloud Services
-
Oct 2010 - Dec 2012
Efficiently coordinate new hire and continued education efforts for the program from project planning phase through implementation. Provide ongoing content feedback to content development team in an effort to ensure content reflects the latest contact driver scenarios. Facilitation of new material and continued education including ongoing release related allocation and facilitation of learning for new and existing staff in support of client programs to ensure effective workforce preparation. Manage transition of students from training to work environment, ensuring competency levels are sufficient. Customized curriculum towards individual’s multiple intelligences in order to maximize outcomes. Collaboration with training colleagues and sharing of best practices to ensure consistent delivery of content that incorporates activities and role playing that caters to adult learners. Coordination of knowledge-base content updates including gathering feedback, updating content and/or creating new knowledge-base articles to help agents better service Partners on an ongoing basis. Participate in client feedback sessions as needed. Track and report agent progress from new hire stage through 30-60-90 days post training in an effort to evaluate training efficiencies. Track and report level 1 evaluations from end users specific to individual facilitation skills, content and overall experience. Show less
-
-
-
Seacliff Animal Hospital
-
United States
-
Veterinary Services
-
1 - 100 Employee
-
Veterinary Technician
-
Jun 2006 - Oct 2010
Supervision and training of new and current employees. Provided client education to support product sales and effective instructions for care. Assessment of client history and prioritization health needs. Assisted with veterinary procedures such vaccinations, preventative care and surgeries. Supervision and training of new and current employees. Provided client education to support product sales and effective instructions for care. Assessment of client history and prioritization health needs. Assisted with veterinary procedures such vaccinations, preventative care and surgeries.
-
-
Education
-
2004 - 2009
California State University-Long Beach
Bachelor of Science (BS), Biology Education
Community
