Experience

Owlet Baby Care

• United States
• Health, Wellness & Fitness
• 100 - 200 Employee

• Senior Manager, Customer Experience, Insights and Operations

  • Aug 2022 - Present

  Owlet’s mission is to empower parents with the right information at the right time.

• Customer Experience, Operations and Insights Manager

  • Nov 2020 - Aug 2022

  Lehi, Utah, United States Scaled Zendesk CRM to fit the growing needs of the global business and our customers, going from 5 countries and 3 languages to over 40 countries and 18 languages in under 2 years. Created product KPI tracking to identify and significantly reduce top drivers of customer complaints across their customer journey.



Domo

• United States
• Software Development
• 700 & Above Employee

• Senior Analyst, Business Operations & Analytics

  • Mar 2019 - Apr 2020

  Partnered frequently with senior leadership (VP/SVP & C-Suite) providing analytics and insights relating to various aspects of the business. My role required the interpretation and validation of data requests, the ability to multitask and respond timely to frequent ad hoc requests. Worked daily within Domo to design and build reporting dashboards, perform data audits, analyze KPI performance, migrate data into the platform, and combine those datasets into dataflows.

• Marketing Analyst

  • May 2016 - Mar 2019

  Provided insight and direction around operational processing, lead generation, funnel performance, and ROI by working daily with management and individual contributors in global markets around the world.

• Account Development Manager

  • May 2015 - May 2016

  Lindon, UT Domo allows you to dynamically integrate data from thousands of sources, turn data into live visualizations, and extend BI directly into workflows and applications that empower your entire organization.



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Investment Solutions Representative

  • Nov 2014 - Apr 2015

  Salt Lake City, UT Provided investment and retirement guidance for Fidelity clients. Assisted clients in account consolidation and account opening.

• Premium Relationship Associate

  • Jul 2014 - Oct 2014

  American Fork, UT Drove customer loyalty through outbound calls helping customers maximize investment opportunities. Engaged in conversations with customers to better educate them about Fidelity's products and services.

• Financial Representative

  • Jun 2013 - Jun 2014

  American Fork, UT Assisted clients in resolving account issues and retirement planning. Worked with local colleagues to identify how to increase client satisfaction and trained new team members.