Nathan Walker
IT Support Technician II at FireKeepers Casino Hotel- Claim this Profile
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Bio
Credentials
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System administration and IT Infrastructure Services.
GoogleJun, 2022- Nov, 2024 -
Operating Systems and You: Becoming a Power User
GoogleMay, 2022- Nov, 2024 -
The Bits and Bytes of Computer Networking
GoogleApr, 2022- Nov, 2024 -
IT support fundamentals- Google
GoogleMar, 2022- Nov, 2024 -
Introduction to Cybersecurity
University of Michigan -
servsafe
ServSafe Certified
Experience
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FireKeepers Casino Hotel
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United States
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Gambling Facilities and Casinos
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300 - 400 Employee
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IT Support Technician II
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Feb 2023 - Present
Advanced IT support for enterprise critical systems related to Casino gaming and Back-office efficiency. Team Delegation and solution Management. Fresh-Service Administration and Asset management Experience is a must for this role. Consistent vendor contact/remediation, while practicing a high level of security and professionalism. Application and Hardware support. Working Knowledge of IGT Advantage/Patron management software as well and other related systems. Point of Sale support.Active directory and SCCM support for end users and critical systems. Onsite Database support.Onsite IDF, MDF, Network infrastructure support.Work directly with network engineers and Security operations to Ensure Confidentiality, Integrity, and Availability of information to end users and end points.Development of Departmental policy and procedures alongside company and team leadership to provide a baseline for how the team currently operates and will operate in the future. I am consistently striving to develop a wider knowledge of systems on property and have worked hard to develop a positive working relationship with other departments and their leadership.I'm proud of the success that I've had with this company and I'm proud of the direction that our team is working in. Show less
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IT Support technician 1
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Aug 2022 - Jun 2023
Advanced IT support for enterprise critical systemsconsistent vendor contact/remediation, while practicing a high level of security and professionalism. Application and Hardware support. Point of Sale support.Active directory and MECM support for end users and critical systems. Onsite Database and IDF, MDF support, working directly with network engineers and Security operations to Ensure Confidentiality, Integrity, and Availability of information to end users and end points.I am consistently striving to develop a wider knowledge of systems on property and have worked hard to develop a positive working relationship with other departments and their leadership. I'm proud of the success that I've had with this company and I'm proud of the direction that our team is working in. Show less
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Jr. IT Support Technician
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Jun 2022 - Aug 2022
I.T. Support services duties include: responsibilities such as provisioning, Imaging, and deploying new hardware.Troubleshooting, Domain controller, OU's and group policy. Password resets and Unlocks for multiple types of software and accounts. point of sale support, and deskside troubleshooting/application support.Console based troubleshooting and PC optimization, Casino based IT operations.
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GreenFrog Ponds and Landscapes
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Allegan, Michigan, United States
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Maintenance Technician/General IT support
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Sep 2021 - Jun 2022
Troubleshoot and Maintain All types of equipment used by our crews, including Company vehicles and diesel trucks, Lawn care equipment ( 2 and 4 cycle trimmers, leaf blowers, lawn mowers, and other handheld or standalone equipment), as well as some stationary machines such as grinders, shop presses, automotive lifts. Work with shop tools and scanners to diagnose and fix engine related issues. etc.. Ensure computer systems are consistently available, and secure in order to execute paperwork for the business. Show less
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Hyatt Regency
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United States
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Hospitality
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700 & Above Employee
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Cook 3
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Sep 2019 - Dec 2020
Manage food preparation and service execution across a wide variety of stations in a high volume, demanding fine dining steak house environment. - Open and close the restaurant facilities and ensure that doors are locked and food requisitions be dropped off at main campus for ordering. - manage pars and order product in order to sustain and fluid service for guests to be ensured their food each evening. - Manage food preparation and service execution across a wide variety of stations in a high volume, demanding fine dining steak house environment. - Open and close the restaurant facilities and ensure that doors are locked and food requisitions be dropped off at main campus for ordering. - manage pars and order product in order to sustain and fluid service for guests to be ensured their food each evening. -
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Acquerello
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Restaurants
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1 - 100 Employee
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Pasta Maker
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Apr 2018 - Sep 2019
In my time at Acquerello I've successfully executed and maintained two different Line stations in a 2-Michelin starred italian kitchen. Upon leaving the night time role of pasta station cook I moved onto my current role of Pasta maker where I currently manage and maintain all of the pasta production and pars for the restaurant's menu on a daily basis. I have been consistent in successfully providing and managing quality fresh pastas for the restaurant on a day to day par system. This position also gives me the opportunity to be a part of the creative process submitting ideas and dishes to the chefs for possible menu approval and allowing me to hone my skills as a culinary professional. Show less
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Education
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2022 - 2022
University of Michigan
Cyber security professional program, Cyber security/IT support -
2022 - 2022
Coursera
Google IT Professional Program, Information Technology -
2014 - 2014
Allegan Alternative High School
GED, GED
Community
