Customer Success Manager

• Mar 2023 - Present

Logistics Process Owner

• Aug 2021 - Mar 2023

Instructor - English as a Second Language

• Jun 2018 - Jun 2021

Logistics Project Manager

• Aug 2016 - Apr 2018

Manager of CRM software implementation for terminal organization Translate marketing materials, technical specifications, tenders, and Hazmat materials between Italian, Polish, German and English (Portfolio available upon request) Manage Terminal’s inbound and outbound road and railway traffic Inspect railway wagons and intermodal containers for damage Dispatch trains to PLK/PKP (Polish National Railways) Project Logistics: In charge of unloading overweight wagons using a crane and flatbed trucks at the Polish-Czech border Show less

Global Forwarding Agent (Ocean Import)

• Jun 2015 - Jul 2016

• Sold additional services • Ocean Import Operations • Tested EDI transmission errors • Compiled and trained team on SOPs • Sold additional services • Ocean Import Operations • Tested EDI transmission errors • Compiled and trained team on SOPs

Export Traffic Agent

• Jan 2015 - Jun 2015

First P.O.C. for booking and routing Issue quotations and enter spot quotes into TMS system Over the phone customer service representative First P.O.C. for booking and routing Issue quotations and enter spot quotes into TMS system Over the phone customer service representative

English as a Second Language Intern

• Jun 2014 - Aug 2014

Intern at the School of Professional Area Studies: School of Language Services Completed Ambassadorial Briefing Books on a deadline driven schedule Attended think tank meetings on foreign policy pertaining to Europe and Eurasia Tutored 10 foreign language instructors weekly in English as a Second Language Volunteered as a Transportation Specialist for the first ever African Leaders Summit in Washington D.C. Intern at the School of Professional Area Studies: School of Language Services Completed Ambassadorial Briefing Books on a deadline driven schedule Attended think tank meetings on foreign policy pertaining to Europe and Eurasia Tutored 10 foreign language instructors weekly in English as a Second Language Volunteered as a Transportation Specialist for the first ever African Leaders Summit in Washington D.C.

ESL Tutor

• Oct 2013 - 2014

Adult English as a Second Language tutor I assist my students in developing speaking and writing skills in English I focus on the English lexicon and grammatical structures -such as: compound words, idiomatic expressions, and collocations I develop my students' English reading comprehension by: reading articles and discussing the subject matter while later clarifying words and phrases for total comprehension. These words an phrases are recorded in notes for later reference in subsequent lessons. Show less

Italian Teacher

• Aug 2013 - 2014

I work to develop my students': grammar, vocabulary, and cultural awareness I teach phonetic pronunciation to improve my students' accents My students become immersed in Italian by using television, magazines and by leading conversations only in Italian. I reference my study abroad experience in Italy to improve my students' cultural awareness of Italy Past student: Father Patrick Marshall, John Paul II Newman Center University of Illinois at Chicago I work to develop my students': grammar, vocabulary, and cultural awareness I teach phonetic pronunciation to improve my students' accents My students become immersed in Italian by using television, magazines and by leading conversations only in Italian. I reference my study abroad experience in Italy to improve my students' cultural awareness of Italy Past student: Father Patrick Marshall, John Paul II Newman Center University of Illinois at Chicago