Experience

Norwood

• New Zealand
• Machinery Manufacturing
• 1 - 100 Employee

• Parts Sales Specialist

  • Apr 2022 - Present

  Responsible for procuring and selling parts, providing exceptional customer service over the counter and on the phone. Communicated with customers over the counter and phone, providing them with expert parts advice and recommendations. Procured and sold parts for agricultural and construction equipment, leveraging deep knowledge of machinery and technical specifications. Prepared and displayed products for sale, ensuring they were presented in an attractive and accessible manner. Provided general administration and support for the Parts Manager, including record-keeping, inventory management, and other tasks as required. Leveraged a professional manner and strong customer service skills to build and maintain positive relationships with clients, promoting repeat business and referral opportunities. Invoiced clients for parts sold and processed payments, ensuring accuracy and attention to detail in all financial transactions. Show less



100% Newbolds Masterton

• Masterton, Wellington Region, New Zealand

• Second Hand Sales and Service Manager

  • Aug 2021 - Apr 2022

  Provided effective leadership to a team of 9 professionals, overseeing the seamless daily operations of the Service and Second-hand Department. Spearheaded the management of the Service and Repair pipeline, motivating and empowering team members to achieve outstanding results. Successfully achieved and exceeded sales targets for second-hand goods while proactively addressing Covid-19 related supply chain disruptions. Demonstrated exceptional technical acumen by efficiently ordering parts and meticulously reviewing parts diagrams, ensuring timely completion of repairs. Ensured the smooth flow of financial transactions by precisely invoicing and effectively controlling debtors. Generated regular reports and conducted insightful data analysis to identify opportunities for continuous improvement and growth. Show less



Kärcher New Zealand

• New Zealand
• Machinery Manufacturing
• 1 - 100 Employee

• Center Manager

  • Oct 2015 - Aug 2021

  Led the day-to-day operations of the Wellington Karcher Centre, ensuring top-notch customer service and sales support. Provided exceptional customer service through various communication channels including telephone and email. Recorded sales and service reports in CRM, and ensured accurate data management in SAP. Streamlined office administration, improving efficiency of the Wellington Karcher Centre. Skillfully managed complaints to ensure high customer satisfaction. Show less



Wurth New Zealand Limited

• New Zealand
• Wholesale
• 1 - 100 Employee

• Sales Representative

  • Jul 2014 - Oct 2015



My Mate Johns Furniture Warehouse

• Otago & Southland, New Zealand

• Furniture Salesperson/Storeman

  • Feb 2002 - Jun 2013