Manual QA Engineer

• Oct 2023 - Present

Junior Quality Assurance Engineer

• Sep 2020 - Apr 2023

Responsibilities and Achievements:-Helped build the QA team and pioneer its processes.-Collaborated with internal and external development teams to find and report defects through manual and automated testing.-Created a system for internal stakeholders to monitor progress of existing defects and other projects related to a new shopping website. -Managed software releases for the front-end development teams.-Created a front-end automation test suite using AccelQ to reduce testing time and lower post-release defects.-Worked with the CRM team to create and execute test plans for new features and bug fixes.-Assisted with problem solving for help desk tickets.-Completed small code changes for the front-end development team. Show less

Quality Assurance Engineer

• Mar 2018 - Apr 2023

Member Service Supervisor

• Jun 2020 - Sep 2020

As a supervisor I managed a team of six to ten Member Service agents. I was responsible for encouraging productivity, answering questions, and resolving escalated situations as needed.

Member Service Representative

• Mar 2018 - Jun 2020

I was responsible for fielding incoming phone calls/chats/emails from customers. I was also a part of the Leader Support team that worked with high level customers.