Chief Servicing Officer

• Apr 2020 - Present

● Responsible for managing all servicing functions for Essex Mortgage which includes 1st and 2nd mortgage liens and contracts for deed ● Optimized servicing technology and operations for the greatest benefits in profit margin, customer retention, and revenue growth ● Responsible for managing all servicing functions for Essex Mortgage which includes 1st and 2nd mortgage liens and contracts for deed ● Optimized servicing technology and operations for the greatest benefits in profit margin, customer retention, and revenue growth

Executive Vice President of Servicing

• May 2018 - Feb 2020

Build out of area focusing on PLS, offshoring, control workflows, data analysis, cost savings, automation, team and process development, and building happiness. Build out of area focusing on PLS, offshoring, control workflows, data analysis, cost savings, automation, team and process development, and building happiness.

Senior Vice President, Loan Administration

• Jan 2014 - May 2018

• Areas of Responsibility: Cashiering, Special Loans, Conversion Management/Loan Setup, Imaging/OCR, Escrow Analysis, Insurance, Tax, Mortgage Insurance, FDD, Deal & Invoice Reconciliation, First Year Experience, Data Integrity, Loan Verification, Payoffs, Process Integrity, Quality Assurance, and other functions. • Business Process Optimization: Redevelopment of area focusing on CFPB and Regulatory compliance, process improvement and automation, offshoring, systematic control oversight, documentation of procedures, job-aids, & training, and implementation of continuous improvement models. Show less

Senior Manager, Servicing Transaction Management

• Aug 2010 - Jan 2014

• Leader of transfer management and first year experience while Ocwen sustained a history of long-term servicing growth. Ocwen was the number one specialty servicer and fourth largest servicer in the nation servicing over $545 Billion in residential mortgages • Additional areas of responsibility included modification doc intake, modification system changes, special loans, MERS, Federally Declared Disaster, ARM, SCRA, FDIC liaison (FDIC High Security Clearance), Loan Setup • Led Servicing Transaction Management for the conversion of over 3 million households from acquisitions including HomEq, Litton, Saxon, Homeward, Rescap, One West Bank’s Indy Mac Mortgage Services, and portfolios from BOA, Chase and other large transfers • Established and directed a team of up to 300 associates predominantly off-shore • Developed processes, teams, policies, procedures, workflows and project plans • Effectively coordinated acquisitions, established due diligence and quality control methods to ensure accuracy of loan and default data in compliance with CFPB requirements Show less

Chief of Staff - Operations Officer

• Aug 2009 - Aug 2010

• Staffed and directed a team of 200+ employees within the following companies: NDS USA, LLC, Occupancy Guru, LLC, MGM Hotels, LLC, DMKK Restaurants, LLC, Kunal, LLC, Kunal II, LLC, Tiger of Marion, LLC, DannyG, LLC, and Danny G Hospitality, LLC • Vendor management & Acquisitions • Dubai, India and US operations • Staffed and directed a team of 200+ employees within the following companies: NDS USA, LLC, Occupancy Guru, LLC, MGM Hotels, LLC, DMKK Restaurants, LLC, Kunal, LLC, Kunal II, LLC, Tiger of Marion, LLC, DannyG, LLC, and Danny G Hospitality, LLC • Vendor management & Acquisitions • Dubai, India and US operations

Head of Strategic Operations

• 2009 - Aug 2009

Vice President of Loan Administration & Post Closing

• Apr 2000 - 2008

• Staffed, directed and developed a team of hundreds of associates in three (3) US Servicing Centers & India Operations • Led the growth and development of a 1,500 loan servicing operation into a top 15 Servicing Shop – Prime Loan Portfolio 500,000 borrowers - 80 Billion Portfolio • Post Closing Activities for $3 Billion in monthly closings • Top 10 Freddie Mac Servicer with continued Tier 1 Rating - Top 10 Ginnie Mae Servicer • Continued 100% Growth with well managed Service Levels of the 500,000 loan Servicing portfolio. • Oversaw the development of staff, systems, processes, and training to have a well respected S&P Rated Strong Shop. • JD Powers, Nationwide Privately Rated #2 in Customer Service - 3 years in a row • 15 plus $5 Billion Bulk Servicing Sales and Transfers • Areas of Responsibility included Customer Service including correspondence and call centers, Cashiering, Training, Procedures, Vendor Management, Record Retention, Government Insuring, Final Documents, Release, Escrow Analysis, Insurance, Tax, Mortgage Insurance, Data Integrity, Loan Setup, Investor Accounting and Services, Reporting, Analytics, Quality Assurance, and oversight of Collections, Loss Mitigation, Foreclosure and Bankruptcy • FICS System Administrator •President of CDF Tax, Flood & Insurance Services, LLC Show less

District Manager/Brand Manager

• 1996 - 2000

• Directed 19 cost centers • Company Brand Manager • Responsible for the professional management of the Central Florida district to promote the increased profitability of the retail stores and restaurants within the district. • Opening of several new Facilities • Awarded “Manager of the Year" • Directed 19 cost centers • Company Brand Manager • Responsible for the professional management of the Central Florida district to promote the increased profitability of the retail stores and restaurants within the district. • Opening of several new Facilities • Awarded “Manager of the Year"

General Manager

• 1995 - 1996