Experience

MC Mortgage Group

• United States
• Financial Services
• 1 - 100 Employee

• Director Of Operations

  • Nov 2019 - Present

  • Administrator of Jungo (mortgage based salesforce application) and Encompass (mortgage origination software)• Implemented enabling technologies, including CRM, to field sales teams. • Created a “Lead To Close” campaign to help keep our customers and their realtors informed throughout the loan process. This campaign syncs our loan origination software to our CRM platform. Customers will receive automatic emails and texts based on what milestone their loan is at presently in our origination software.• Work closely with sales management to optimize the effectiveness of the firm’s technology investments.• Increased loan officer efficiency by reducing time spent on loan applications by streamlining loan origination software. Proactively identify opportunities for sales process improvement. • Assist sales management in understanding process bottlenecks and inconsistencies and problem solving to correct.• Manage a book of business for Senior Loan Officers by leading clients through the entire mortgage loan process. • Audit reports from multiple database management systems to create high impact data visualization tools for predictive modeling and analysis. • Compile company statistics/metrics and discuss them each morning with team leads to keep everyone abreast of where we in meeting our team and company goals. • Regularly meets with team leads to discuss team performance, updates on systems, and resolutions of problems.

• Office Manager

  • Jul 2019 - Nov 2019

  • Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of all company software.• Tasked to liaison with company suppliers, vendors, and accreditors for securing favorable arrangements and price discounting.• Developed and maintained reporting tools to record company metrics.• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. • Oversaw Employee Onboarding and Offboarding.


New Balance
• United States
• Sporting Goods Manufacturing
• 700 & Above Employee
• Senior Sales Representative

  • Jan 2018 - Aug 2019

JohnnyLukes KitchenBar
• United States
• Restaurants
• 1 - 100 Employee
• Food Server

  • Sep 2018 - Jul 2019

Figure Eight Island Yacht Club
• Recreational Facilities
• 1 - 100 Employee
• Server

  • Mar 2018 - Feb 2019

Argyle Country Club
• United States
• Spectator Sports
• 1 - 100 Employee
• Sales And Marketing Intern

  • May 2015 - Sep 2017

Urban Barbecue Co
• United States
• Restaurants
• Expo

  • May 2012 - Aug 2014