Experience

STARplex

• 1 - 100 Employee

• Systems Manager

  • Feb 2022 - Present

  Management of all facility technical software systems, including:- Complete rollout of a PerfectGym site to manage a new program offering, including maintenance of client portal, CRM, member management and app.- LINKS Modular Solutions site maintenance, inclusive of membership and retention management, lead generation and processing, workflow and sales support.- Active Carrot system maintenance, including online member portal, online registration, sign-up and enrolment- Oversight and distribution of all outbound customer and member communication via EBlast- Reporting on member engagement Show less

• Theatre and Bookings Coordinator

  • Jan 2021 - Present

  Managing bookings for all rooms, venues, and facilities, centre-wide, including:- Promotion and external sales of centre and site facilities - Stadium, sporting venues, Swim Centre. - Maintaining several booking diaries for all venues- Raising and issuing invoices, updating invoice accounts, following up arrears- Managing and creating centre-wide ticketing solutions for various programs- Implementation of new booking systems feeding onto our website and facility management software backbone- Facility maintenance- Deep knowledge and understand of multiple facility management software solutions, their back- and front-end advantages/disadvantages Managing the day-to-day operations of theatre:- Managing and supporting a small technical staff, including HR issues and recruiting- Technical staff training- Communication with external and internal hirers- Assuming a technician role for school-based events- Event management for external, large-scale events Show less

• Theatre & Conference Room Services Coordinator

  • Jan 2018 - Dec 2020

  Managing the day-to-operations of theatre and room hire, including:- Managing and supporting a small technical staff, including HR issues and recruiting- Technical staff training- Maintaining schedules and bookings of spaces- Communication with external and internal hirers- Assuming a technician role for school based events- Event management for external, large-scale events- Ticketing for events centre-wide- Raising and issuing invoices

• Membership Sales and Services Consultant

  • Sep 2017 - Dec 2020

  Day-to-day Sales and Member Services for customers and members of Fitness and Swim Centre, including:- Lead generation and filtering- Sales and conversion of lead data- Retention and 'saving' of cancelling members- Reporting and day-to-day administration tasks including analysis of data and member statistics

• Theatre Technician

  • Jun 2015 - Jan 2018

  Day to day venue technical support, with skills and responsibilities in the areas of: venue setup; lighting rig, design and plotting; audio and staging setups; and lighting and audio operation.



Diverse-City and On Wheels Events

• Adelaide, South Australia, Australia

• Venue Technicain

  • Apr 2014 - Jan 2022

  2019-2022 Head Venue Technician at Diverse-City (formerly Union Hall/The Promethean) 2014-2022 Head Barista for On Wheels Events (Port Adelaide) 2019-2022 Head Venue Technician at Diverse-City (formerly Union Hall/The Promethean) 2014-2022 Head Barista for On Wheels Events (Port Adelaide)