Nathan Reed
Tech II, Network Operations Center at Pioneer Telephone- Claim this Profile
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Bio
Credentials
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1988 – Certificate of Completion for Basic Electronics and Intermediate Electronics; High Plains Vo-tech, Woodward, OK
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1990 – Certificate of Completion for Titan 53X Digital Access Cross Connect System; Tellabs; Lisle, IL
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1991 – Certificate of Completion for 29th USTA Data Communications School; Iowa State University; Ames, IA
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1993 – Certificate of Completion for Integrated Digital Services Terminal Operations; Telecom Solutions; San Jose, CA
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1995 – Certificate of Completion for DMS-10 System Maintenance Computer Based Training; Chisholm Trail Vo-Tech; Omega, OK
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1996 – Certificate of Completion for DMS-10 System Maintenance (Hands on); Nortel; Raleigh, NC
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1998 – Certificate of Completion for DMS Supernode System Maintenance: Basic Platform (Hands On); Nortel; Raleigh, NC
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1998 – Certificate of Completion for DMS Supernode System Maintenance: Basic Platform; Nortel; Kingfisher, OK
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1998 – Certificate of Completion for Leadership Training for Managers; Dale Carnegie Training; Kingfisher, OK
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1998 – Certificate of Completion for T-Carrier Maintenance; Texas A&M University; Kingfisher, OK
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1999 – Certificate of Completion for Internetworking with TCP/IP, TCP/IP Management, and Troubleshooting TCP/IP; Global Knowledge; Los Colinas, TX
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1999 – Management Training & Team Member for Project Progress; Proudfoot Consulting/Pioneer Telephone Coop.; Kingfisher, OK
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2005 – Certificate of Completion for Introduction to HPUX; Hewlett Packard; Livonia, MI
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2006 – Certificate of Completion for HPUX, System & Network Administration I; Hewlett Packard; Englewood, CO
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2006 – Certificate of Completion for HPUX, System & Network Administration II; Hewlett Packard; Englewood, CO
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2008 – Certificate of Completion for Advanced Services’ Cisco ONS 15454 Multiservice Transport Platform (MSTP) Release 8.5: Basic; Cisco; Network Deployment Mentoring; Kingfisher, OK
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Experience
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Pioneer Telephone
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United States
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Telecommunications
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200 - 300 Employee
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Tech II, Network Operations Center
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Nov 2008 - Present
Level II Network Operations Center Tech utilizing operation support software such as Monolith mSuite, Kentrox Optima and other underlying vendor specific support software. Monitor fiber optic networks, switching platforms for Pioneer Telephone wireline and wireless operations. Provide training and technical support to NOC Tech I. Restore hardware using commands and interpreting the output of these commands to resolve alarm issues in a timely manner. Monitor system alarms within the cellular and telephone networks including peripheral equipment including AAA, PDSN, SMSC/MMSC, STP, Voice Mail, Wireline through Operations Support Software. Responds, investigates and resolves alarms and trouble tickets on cellular and telephone switches and associated peripheral equipment including T1 circuits and DACS systems. Assist a wide variety of company technicians with testing and troubleshooting. Record, document and provide outage reports to management as needed. Cooperatively performs other related duties as assigned by management. Show less
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Pioneer Telephone Cooperative
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United States
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Supervisor, Network Surveillance Center
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1999 - 2008
Lead 6 - 8 department personnel by assigning work, checking quality of work, and developing and implementing department processes. Handle personnel and customer problems to include handling complaints and resolving issues. Review of daily logs. Perform system administration functions including adding, removing, and changing network data on HP NNM/OpenView and Monolith mSuite software platforms. Work with department manager to prepare and operate within the capital budget limits. Perform monthly and yearly performance evaluations for all departmental personnel. Research and engineer solutions to meet company network monitoring needs. Coordinate installation of equipment related to alarms. Perform other duties/special projects as required. Show less
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Foreman, Network Surveillance Center
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1994 - 1999
Overview of day to day operations. Systems editor and administrator of Digital Facility Management System software. Network Fault and Performance monitoring responding to network outages and alarms to ensure optimal network/equipment uptime. Identified and notified appropriate personnel when outages occurred. Prepared daily logs. Trouble ticket management (created and managed through to resolution). Network Fault and Performance monitoring.
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Central Office Engineering Technician
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1993 - 1994
Systems Administrator of Nortel Digital Facility Management System (DFMS). Developed processes and work flows for the Network Surveillance Center. Installation of alarm reporting equipment that would utilize and report on the existing network. Involved in staffing and scheduling for the Network Surveillance Center. Involved in development of trouble ticket reporting and flow to serve as a basis for in house development of software program.
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Private Line Technician
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1989 - 1993
Installation and troubleshooting of analog and digital dedicated circuits. Installation, maintenance, and administration of Digital Access Cross Connect System. Maintenance and administration of Integrated Digital Services Terminal.
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Cable Splicer
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1981 - 1989
Splice, maintenance, and noise mitigation of aerial and buried copper cable. Utilized special test equipment to test and locate cable faults. Reviewed and interpreted work orders and complex circuit diagrams to determine work to be done. Worked with small hand tools, mechanical equipment, test equipment, and color coded wires in the connection of wires and cables to other telephone equipment and in connecting cable pairs together. Prepared newly installed cables and conductors for splicing by removing outer sheaths and identified groups. Show less
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Community
