Experience

Huduma Kenya

• Kenya
• Government Administration
• 100 - 200 Employee

• Business Process Outsourcing Agent

  • Feb 2022 - Present

  On behalf of Unclaimed Financial Assets Authority, I am actively engaged in doing the following:• Sensitize the public and provide information on Unclaimed Financial Assets Authority, its mandate, its roles and the key issues associated to its service charter.• Search for and identify assets belonging to or claimable by a client and/or their late relatives whose documentation is provided and/or agents appointed legally to represent a potential claimant or minor.• Inform claimants on the assets (cash/non-cash) that are claimable by them, the documents required to process a claim, the legal procedures to be followed in the claim process and any issues that may delay or hinder the claim from maturing.• Lodge claims on behalf of claimants by submitting all requisite documentation and information through the authority’s portal.• Assist clients by following up on claims, comments and/or complaints raised by them through the official channels provided by the authority.• Generate weekly reports on customer in-flow, number and nature of claims madeand/or number and nature of complaints raised.• Provide the authority with remarks, feedback and recommendations suggested to improve service delivery and customer experience.

• Administrative Assistant

  • Jul 2020 - Feb 2022

  CUSTOMER SERVICE AT HUDUMA CENTRE KIBRA.Duties and Responsibilities:• Attending to clients as per their appointments at different counters,• On behalf of the Directorate of Criminal Investigations, through its counter at thecentre: to help in fingerprinting and processing of applications for Police ClearanceCertificates,• Preparation of weekly reports on the number of clients served• Collection, organization, analysis and interpretation of data-clients served, nature ofservices, service times, FAQs, etc- around the centre, both daily and weekly; for improvedservice delivery and customer experience• Receiving questions, making applications and disseminating information on thevarious services provided at the centre on behalf of the national government andother institutions. (National Registration Bureau, National Transport and SafetyAuthority, Kenya Police, Civil Registration Department, The Kenya RevenueAuthority and Ethics and Anti-Corruption Commission)• Provide assistance to colleagues and other service providers in service delivery tothe various groups of clients• Any other duties as may be stipulated by the manager



Thika Road Christian School

• Kenya
• Primary and Secondary Education
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2017 - Oct 2018

  Duties and Responsibilities: • Welcoming of visitors into the school • Providing administrative assistance to the head teacher and the entire school management • Preparation and sending of daily schedules, memos and timetables to teachers’ parents through the class teachers as directed by the school management. • Preparing and updating daily attendance register for both teachers and students • Maintaining and improvements of every class timetable as advised by the relevant class teachers • Assisting in the updating NEMIS files and other pertinent online information • Preparations of meetings and coordination of the venue • Planning of the school transport and drivers to cover different routes • Distribution of stationeries and class equipment’s to relevant class teachers • Maintaining good customer relationship between parents and the school • Ensuring high levels of clientele satisfaction • Dealing with all the suppliers doing supplies to school on food stuffs and stationaries • Timely report writing to the management on any need for renovations, upgrading of classes • Any other duty that may come up as instructed by the management.



Paraclete Consult

• Kenya
• Financial Services
• 1 - 100 Employee

• Business Development Manager/ Customer Relations

  • Apr 2014 - Jul 2017

  Funding diversification and resource mobilization • Mapping of multilateral development partner opportunities for budgetary support to local government. • Lobbying with development partners in preparation for grant writing application • Grant writing on behalf of county government to multilateral funds • Networked and build trusting relationships with potential customers. • Informed potential customers on products and service • Assisted in organizing marketing events. • Tracked customers’ preferences and suggest advertising and positioning ideas. • Provided feedback to the Marketing and Product departments regarding customers’ request • Doing follow ups to ensure clients satisfaction. • Doing weekly and monthly reports • Attending to management meetings. • Any other duty as allocated by my project manager