Senior support services engineer

• Apr 2023 - Present

Senior support services engineer

• Apr 2023 - Present

Remote Support Engineer

• May 2022 - Jan 2023

Support Engineer For Engen Refinery • Desktop support • Network support • Reimagining pc • Setting up pc’s • Active directory • User calls • Call logging • Work on Service now system • Work with cisco network client • Working with ABB System • Managing Five Different Sites (Engen Lube and blend plant, Island View B, Island View D, Zenex and Distribution Centre. • Hardware and Software Support • Server and switches support • Managing and controlling Five Server Rooms • Assisting with Badge Application and Activation • Ricoh Printer Support (Software Only) • On Weekend Standby Support If Required • Router, riverbed and EMC switches • Working with Dell desktops and laptops • HP VM support • Managing 5 different sites • Firewall and network support • Office 365 and skype for business • • VOIP phones • Cyber security and port locks • Changing out switches and media converters Show less

Sevice desk support Engieer

• May 2016 - Mar 2017

• Desktop support • Network support • Reimagining pc • Setting up pc’s • Active directory • User calls • Call logging • Work on Service now system • Work with cisco network client • Working with Flight information display systems • Airport management system • Installation of new equipment • Email support on the exchange • Remoting to users • Field Service • Installed 20 brand new PC’s alone as a project in the training facility at the airport (which included setup, installing all the necessary software and putting them on the ACSA domain Show less

IT Support Technician

• Apr 2015 - Apr 2016

• Desktop support • Network support • Reimagining pc • Setting up pc’s • Active directory • User calls • Call logging • Work on heat system • Work with novel network client • Working with backup tapes Based under Gijima • Desktop support • Network support • Reimagining pc • Setting up pc’s • Active directory • User calls • Call logging • Work on heat system • Work with novel network client • Working with backup tapes Based under Gijima

FSE TEchnic

• Apr 2014 - Apr 2015

• Attending log calls • Trouble shooting network • Assembling pc laptops, printers • Joining computers to the health domain • Remotely assisting clients • Installing windows 7&8 • Updating and installing software’s drivers • Setting up new user accounts and resetting user’s locked or expired passwords using active directory • I was one of the chose technicians to do a project at RK Khan Hospital, by installing pc’s. • Worked as an IT Technician, subcontracted by the department of health. • Attended call outs on many different sites: The premiers office, Albert Luthuli Hospital, ST Aidans Hospital, Prince Mshiyeni Hospital, McCord’s Hospital and the MEC’s office. • Worked with Remedy and Resolve, IT software (used to close calls), also familiar with BAS and Purcell software troubleshooting Based at Kind Edward Hospital Show less