Pasadena Outreach Response Team (PORT) | Program Coordinator

• Feb 2023 - Present

Work within the Social and Mental Health Division to provide program oversight, operation support, crisis-intervention, case assignment to appropriate services, conduct case conferences, and ensure that each program participant is provided the support needed. The primary focus of the position is to coordinate resources and services to support people experiencing homelessness. The team addresses mental health and supportive services needs of individuals experiencing homelessness through case management, housing navigation, and by building the capacity of the larger community to better serve the homeless. Show less

Outpatient Therapist

• Jan 2023 - Present

PORT Team- Social Worker

• Aug 2019 - Mar 2023

+RAPPORT BUILDING: Build a meaningful connection and trust of over dozens of clients at a time, familiarizing myself with their needs, and my own cultural competency to meet client's needs. +DOCUMENTATION: Draft and file thorough documentation notes for over 130+ clients through Welligent, Clarity and SPARS, including initial assessment and 6/12 month GRIPA follow-up. +MACRO EVAULTOR: Analyze and construct data to make program manuals and research posters/presentations used in macro city meetings, and professional counsel. Show less

Crew Member

• Sep 2017 - Feb 2021

+GUEST ENGAGEMENT: Ensure overall satisfaction of guests, making sure that their needs are met and that their voices are heard, while being helpful and genuine. +PRODUCT KNOWLEDGE: Engage with individuals regarding knowledge of any of the store’s 6000+ products, accurately responding to questions, refer suggestions, and occasionally checking-in with their satisfaction on their next visit. +ORGANIZATION: Prepare, serve and present section, order guide, food samples and beverages for guests while maintaining an organized area and accurately describing products. Show less

Residential Advisor

• Jul 2018 - May 2019

+EVENT PROGRAMMING: Organize events for 45-1000+ residents in order to build identity and purpose, challenge and support, and create spaces for residents to express themselves. +EFFECTIVE COUNSELING: Enter into supportive relationships and that encourage the growth and development of residents. +INTERPERSONAL RELATIONS: Negotiate confrontation, and administer counseling referral to residents, followed by administrative processing, and follow up meetings. +EVENT PROGRAMMING: Organize events for 45-1000+ residents in order to build identity and purpose, challenge and support, and create spaces for residents to express themselves. +EFFECTIVE COUNSELING: Enter into supportive relationships and that encourage the growth and development of residents. +INTERPERSONAL RELATIONS: Negotiate confrontation, and administer counseling referral to residents, followed by administrative processing, and follow up meetings.