Experience

The Computer Warriors, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Vice President of Operations

  • Oct 2017 - Present

  • Oversee day-to-day operations of a small business with 3 physical locations. • Manage and empower team members to achieve their full potential and deliver exceptional results. • Develop and implement new business processes to improve efficiency, reduce costs, and drive growth. • Collaborate with departments and stakeholders to ensure the company meets its strategic goals. • Manage budgets and finances to ensure the company operates within its means. • Wear multiple hats and take on various responsibilities to ensure the success of the company. • Maintain a hands-on approach to leadership, similar to that of a business owner. • Foster a culture of collaboration, communication, and continuous improvement. • Stay up to date with industry trends and best practices to drive innovation in the IT industry. Show less



Marine Federal Credit Union

• United States
• Banking
• 100 - 200 Employee

• Financial Services Officer

  • Jul 2014 - Oct 2017

  Financial Service Officer • Supervise five employees and provide guidance on all aspects of branch operations while ensuring daily activities are performed in a timely and accurate manner. • Motivate employees to reach monthly referral goals while providing continuous training in reference to products and services. • Replenish, balance, and troubleshoot ATM machines on a weekly basis. • Act as a vault custodian, conducting regular audits to guarantee proper cash management. • Handle escalated complaints from both upset and irate members. Financial Service Specialist • Analyze, research, and resolve issues related to member’s accounts and loans. • Assist members with the submission and completion of secured and unsecured consumer loan applications. • Educate members and identify opportunities to cross-sell products and services that benefit their lifestyle. Quality Assurance Specialist • Monitored to ensure that the company’s third-party vendor was conducting proper collection procedures on all delinquent mortgages to include foreclosure and bankruptcy accounts. • Handled calls from members with vehicle loans assigned for/or repossessed. • Monitored and controlled effective placement of Collateral Protection Insurance on an auto loan to include outbound calling, review, and approval of biweekly billing cycles. Member Resource Center Representative • Assisted members with account-related request to include, but not limited to, funds transferred, stop payments, and transaction inquiries. • Researched and resolved member issues, acting as a liaison between members and other departments within the organization. • Cross sold products and services based on members' needs in accordance with credit union standards. • Assisted members by submitting consumer loans to include: overdraft protection, auto loans, and credit cards. Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Preventive Maintenance Supervisor and Quality Control Administrator

  • Jun 2010 - Jul 2014

  • Managed a team of 20 personnel while facilitating and distributing work orders and tasks based upon work priority, availability of equipment, and skillset of available personnel. • Provided employees with guidance in handling difficult or complex problems. • Supervised the proper induction and throughput of all military essential equipment currently in a major maintenance cycle. This included the performance of inspections, checks, tests, and sampling procedures of an average of 855 pieces of mission essential military equipment per year. • Worked directly with outside agencies on the development of new software programs designed to assist quality control supervisors with technical data for repair or replacement of drivetrain parts. • Verified and corrected work schedules on preventative maintenance actions utilizing Microsoft Office and Oracle software, saving more than 40% of allocated funds and manpower. • Managed the Microsoft Office and Oracle Based Software systems to include input, access, scheduling, and purchasing data for a fleet of 433 Motor Transport Vehicles. Show less