Nathan Novilla
IT Service Desk Technician at Xango LLC- Claim this Profile
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Topline Score
Bio
Craig Guymon
Nathan is one of the most self motivated people I've ever had the chance to work with. He is patient, positive and quietly goes about getting his job done at a consistent level. He has proved to be a terrific asset to his colleagues and the clients he serves.
Craig Guymon
Nathan is one of the most self motivated people I've ever had the chance to work with. He is patient, positive and quietly goes about getting his job done at a consistent level. He has proved to be a terrific asset to his colleagues and the clients he serves.
Craig Guymon
Nathan is one of the most self motivated people I've ever had the chance to work with. He is patient, positive and quietly goes about getting his job done at a consistent level. He has proved to be a terrific asset to his colleagues and the clients he serves.
Craig Guymon
Nathan is one of the most self motivated people I've ever had the chance to work with. He is patient, positive and quietly goes about getting his job done at a consistent level. He has proved to be a terrific asset to his colleagues and the clients he serves.
Credentials
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Certified Novell Engineer (CNE 4.11)
Novell -
Certified Novell Engineer 5 (CNE 5)
Novell -
Novell Network Administrator (CNA)
Novell
Experience
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XanGo
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Health, Wellness & Fitness
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700 & Above Employee
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IT Service Desk Technician
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Aug 2006 - Present
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IT Service Desk Technician
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Aug 2006 - Present
• Provides technical expertise and support to all XanGO employees• Provides technical resolution to any computer issues – corporate and remote offices worldwide by phone, remote control and hands on activities• Prepares, configures and setups computers, printers, desk phones and other equipment to XanGo employees• Provides training and orientation to new hires• Creates new users, manage and maintain Microsoft Active Directory• Creates new users, manage and maintain Microsoft Exchange• Monitors incoming ticket request and to respond according to their level of urgency• Serves as main IT trainer for the Work From Home Agents• Provides on-call service Show less
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Novell
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Engineer
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May 1997 - Sep 2000
• Provided consistent high volume and quality technical support to Novell’s Premium customer base • Conducted troubleshooting to resolved technical support incidents • Created knowledge base document • Mentored team mates in resolving support calls • Manned the after-hours calls and assisted Novell Premium customer Areas of Specialization: IPX Connectivity (Networking) Novell Clients – 98, NT, DOS version Printing – NDPS, Queue-based Novell Client Utilities – Rconsole, Login Scripts, NWADMIN32 NDS4NT, ZenWorks Show less
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Provo College
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United States
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Higher Education
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1 - 100 Employee
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Novell System Administrator
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Apr 1996 - May 1997
• Conducted system installation and maintenance • Provided LAN system administrator support • Network cable Installations • Added new users/maintained users to NWAdmin32 • Added new users/maintained users to GroupWise Email • Trained end-user and responded to users inquiries • Carried out troubleshooting of moderately complex network problems • Performed operating system configuration, upgrades and installations • Developed and implemented a curriculum for school’s Computer Information Program • Printer installations Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Computer District Trainer
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Jan 1996 - Apr 1996
• Trained Wal-mart Electronics Department managers in the following computer related areas:o Computer Troubleshootingo Software installationo Familiarization of computer hardware, computer peripherals and its usage
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Computer Specialist/ Consultant
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Jul 1993 - Mar 1996
• Installed computer software and hardware• Installed security system in floor model computers• Performed minor repair and system maintenance• Handled customer inquiries regarding computer software and hardware
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Education
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1987 - 1992
Brigham Young University - Hawaii
BS Information System and Computer Science, Information system -
1987 - 1992
Brigham Young University-Hawaii Campus
Community
