Nathan Mickle
Collections Portfolio Specialist at Octane®- Claim this Profile
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Bio
Experience
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Octane®
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United States
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Software Development
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200 - 300 Employee
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Collections Portfolio Specialist
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Jun 2023 - Present
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Harley-Davidson Motor Company
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Collections Representative
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Aug 2020 - Mar 2023
• Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary • Assign accounts to agencies for repossession, skip tracing, or in-person collection activity when approved by appropriate authority level • Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers if applicable • Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, TCPA, GLBA and company confidentiality and privacy issues Show less
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Sun Loan Company
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United States
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Financial Services
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100 - 200 Employee
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Customer Service Loan Specialist
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Dec 2018 - Feb 2020
December 2018 – February 2020 Sun Loan Company Carrollton , Texas Senior Collections Specialist Complete applications with new and current customers in office to add ledger. Maintain a profitable office, interact with current and past and due customers. Telephone the past due accounts. Invite customers to the office or ask them to refinance their loan to become current. Adjust past-due payments for slow file customers. .Help branch meet delinquency. Grow branch with daily and monthly solicitation. Key Accomplishments Constantly achieved the first year to date brought down delinquency in the low 9% against company standard of 10%. 1st Quarter with local branch and was promoted to Senior Collections Specialist. Ranked in 1st or high 10% with monthly application contest in reward programs. Show less
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Bass Pro Shops
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Retail
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700 & Above Employee
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Team Lead / Credit
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Aug 2017 - Dec 2018
Actively sell the Outdoor Rewards Credit Card to customers that visit the store. Lead associates and management in proper selling of the credit applications and web page updates with all store staff. Motivate all associates every day with daily goals. I have also stayed in the top 20 in “The Big Dog Club “against 64 other stores nationwide. Key Accomplishments Send weekly recaps to managers and team leads. Properly track applications and referrals from all employees. Submit monthly referral reports to Bank of America. Account for all applications and store dispose of them according to security procedures. Show less
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Hendrick Automotive Group
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Sales Consultant
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Mar 2017 - Jul 2017
Greet customers and determines make, type, and quality of vehicle desired. Explain features and demonstrates operation of vehicle in showroom or on road. Suggest optional equipment for customer to purchase. Calculate sales price, including tax, trade-in allowance, and discount. Complete paperwork accompanying vehicle sales. Complete delivery and registration of vehicle. Key Accomplishments App Trained in Auto Packet.com App Trained in Carfax.com Assisted in Dealer Trades Closed 4 car sales in first month of employment Show less
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Regional Finance (Regional Management Corp.)
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United States
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Financial Services
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700 & Above Employee
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Senior Assistant Manager
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Dec 2012 - Aug 2016
Grow the branch business by selling loans and loan products both in and outside sales at the branch Telephone Past Due Accounts Adjust past-due payment for slow customers make outside calls and report activities on each account to Manager Invite customers to the office or ask them to phone the Manager Make written descriptions and appraising the value of security and other collateral Assume office Management duties as needed and hit slow file percentage targets Help branch meet delinquency reduction targets and loan volume growth targets Show less
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Sleep Number Corporation
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United States
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Retail
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700 & Above Employee
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Sleep Professional
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May 2011 - Jun 2012
Sell Sleep Number Beds Sell Bedding Collection Over see marketing changes Attend Home Shows and #1 sales Professional Inventory control Sell Sleep Number Beds Sell Bedding Collection Over see marketing changes Attend Home Shows and #1 sales Professional Inventory control
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Zale Jewelers
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United States
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Retail
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700 & Above Employee
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Jewelry Consultant / Operation Manager
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Aug 2007 - May 2011
Responsible for managing the daily operations and dynamics of the sales floor. Solely responsible for inventory management including weekly merchandise and custom order shipments. Sell and promote watches, fine jewelry, warranty products and repair services to clients. Key Accomplishments Lead district in "One Carat" sales efforts (annual sales event to drive diamond purchases) Top diamond show store for the year Reorganized the sales floor to yield higher volume sales and improved customer interaction experience Expert trainer for new employees in customer interaction and product sales education (FYE Show less
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Branch Manager/Watch Specialist
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Feb 2006 - Aug 2007
Responsible for day to day operations of the store including sales, inventory and Human Resource related actions and tasks. Coached and lead employees on sales and customer service training issues and best practices. Tasked to train employees at the host store level standards. Key Accomplishments Assisted with work and ongoing task of opening of 6 regional stores Top performing store in the region as measured by year-to-year improvement Top performer in converting the most units per transaction Had a very strong repeat customer base Strong customer satisfaction metrics Credit Applications consistently exceeded credit application quantity goals Show less
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Fast-Fix Jewelry and Watch Repairs Franchise
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United States
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Retail
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1 - 100 Employee
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Sales Lead/Watch Specialist
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Oct 2004 - Feb 2006
Responsible for day to day operations of the store including sales, inventory and Human Resource related tasks. Examined and repaired watches and consulted with clients regarding their jewelry needs. Key Accomplishments Consistently made the top 5 sales list Recipient of annual awards for specific skill set expertise Key employee used to assist and to train in the management of a multi-store Responsible for day to day operations of the store including sales, inventory and Human Resource related tasks. Examined and repaired watches and consulted with clients regarding their jewelry needs. Key Accomplishments Consistently made the top 5 sales list Recipient of annual awards for specific skill set expertise Key employee used to assist and to train in the management of a multi-store
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Sales Associate
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Mar 2004 - Sep 2004
MotorClothes Received incoming shipments, maintained stock levels on the sales floor and in back stock including inventory cycle counts. Presented Harley-Davidson branded merchandise by promoting superior construction and value. Conducted "New Owner Orientations". MotorClothes Received incoming shipments, maintained stock levels on the sales floor and in back stock including inventory cycle counts. Presented Harley-Davidson branded merchandise by promoting superior construction and value. Conducted "New Owner Orientations".
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Education
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Brigham Young University - Idaho
Business, Management, Marketing, and Related Support Services -
Tomball JR Collage
Basic Skills and Developmental/Remedial Education