Service Desk Engineer

• Aug 2022 - Present

- Being an escalation point for tickets- Being on call - Being involved in networking projects- Helping train new staff- Experience with Meraki, Fortigate, and Aruba APs- Created network build process for Starbucks Australia- Setup ConnectSecure CyberCNS including Connectwise Integration- Migrated Customer from a Dual vendor Firewall DC setup to a consolidated Meraki DC HA firewall- Deployed New Firewalls and Switches for 50-150 Seat companies

Help Desk Technician

• Jun 2021 - Aug 2022

- Completing level one - two tickets- Creating tickets from phone calls as well as solving issues immediately over the phone- Building laptops and desktops for clients using documentation- Creating users using AD, Exchange in on prem, hybrid and cloud- Assisted with the initial onboarding of Starbucks as a customer- Assisted heavily with Network issues, and Network related projects

IT Support Technician

• Feb 2019 - Jun 2021

Responsible for planning projects, maintaining working relationships with clients, providing level 1 and level 2 support, and deploying network solutions for home and small to medium businesses using Ubiquity. Responsible for planning projects, maintaining working relationships with clients, providing level 1 and level 2 support, and deploying network solutions for home and small to medium businesses using Ubiquity.

Cashier

• Jul 2015 - Feb 2019