Nathan MacDougall

IT Business Support Manager at Nova Scotia Power
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English -
Skills

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Bio

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Credentials

  • E2E100 - SAP Solution Manager - End to end root cause analysis
    SAP

Experience

  • Nova Scotia Power
    • Canada
    • Utilities
    • 300 - 400 Employee
    • IT Business Support Manager
      • Jun 2018 - Present

      I am responsible for leading the team that provides business application support. Today that covers more than 120 applications across 5 business portfolios. My primary accountabilities are to lead and manage technical resources that operate and maintain Nova Scotia Power’s key business applications. As a service provider, the key accountability is to set and deliver on service levels for application availability and performance to various leaders across the business. I am responsible for leading the team that provides business application support. Today that covers more than 120 applications across 5 business portfolios. My primary accountabilities are to lead and manage technical resources that operate and maintain Nova Scotia Power’s key business applications. As a service provider, the key accountability is to set and deliver on service levels for application availability and performance to various leaders across the business.

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • SAP Practice Leader - NS CIC
      • Apr 2016 - Jun 2018

  • IBM Canada
    • Delivery Manager
      • May 2014 - Mar 2016

    • SAP Basis Team Lead
      • Mar 2013 - May 2014

  • Government of Nova Scotia
    • Canada
    • Government Administration
    • 700 & Above Employee
    • Computer Services Officer 4 - SAP Basis Administrator
      • Nov 2010 - Mar 2013

    • Computer Services Officer 3 - SAP Basis Administrator
      • Jun 2009 - Oct 2010

  • Annapolis Valley Health
    • Hospitals and Health Care
    • 100 - 200 Employee
    • SAP Technology Coordinator – SAP Basis
      • Jun 2007 - Jun 2009

  • CGI
    • Canada
    • IT Services and IT Consulting
    • 700 & Above Employee
    • SAP ABAP Developer/Technical Analyst
      • Aug 2006 - Jun 2007

  • Urbandale Construction
    • Canada
    • Construction
    • 1 - 100 Employee
    • Client Services Assistant
      • Feb 2005 - Aug 2006

Education

  • St. Francis Xavier University
    Bachelor's degree in Information Systems, Major in Management of Information Systems
    2000 - 2004

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