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Experience

    • United States
    • Legal Services
    • 1 - 100 Employee
    • Account Manager
      • Jan 2017 - Present

      Provide a superior standard of service to both clients and prospective clients. Knowledgeable in internal and external offerings of Legal Copy Services. Available for face to face meetings, demonstrations, and resolving client concerns.

    • Client Services Supervisor
      • Oct 2011 - Jan 2017

      Provided leadership and long term vision to ensure a customer service oriented work environment. Established daily and weekly performance goals that reflected the department's mission, objective, and values.

    • Account Manager
      • Oct 2010 - Oct 2011

      Provided external clients with personalized customer service to procure records. Met assigned daily and weekly goals as established by Customer Service Manager.

    • Administrative Assistant
      • Aug 2009 - Oct 2010

      Answered phones and directed calls, opened and sorted daily mail. Processed incoming documents for internal use.

Education

  • Western Michigan University - Haworth College of Business
    Bachelor of Business Administration (BBA), Business Administration and Management, General
    2004 - 2008

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