Experience

Amherst Central School District

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Microcomputer Technician

  • Dec 2020 - Present

  Key IT Achievements •Restructured Google admin console OU. Suspended 500+ unused accounts. •Created/modified PowerShell scripts to import new students & modify users in AD. •Implemented new network printer naming convention for the district’s 300+printers. Project included creating startup scripts to add devices & creating a VBS program to create the 300 startup scripts. •Imaged and Deployed 350+ laptops for entire district faculty. Provided training to faculty with Technology Integrator during deployment. •Inventoried & setup 1000 new Chromebook, 175+ new monitors, 75 new printers. Show less



Williamsville Central Schools

• United States
• Primary and Secondary Education
• 400 - 500 Employee

• Computer Support Technician

  • Aug 2015 - Dec 2020

  Primary IT support for two Elementary schools. Key IT Achievements •Upgraded 500+ Windows 7 PC’s to Windows 10. (+ yearly image) •Renovated the inventories of all electronic equipment in two buildings. •Created a resource with instructional content for teachers to help streamline work orders. •Deployed 12o+ laptops, 1,000+ chrome devices within 2 weeks for students/teachers at the start of the 2020 school year. (60 OT hours) Key IT Qualifications and Responsibilities •Installed, imaged, and maintained computer systems for two schools. •Created and managed student user network accounts in Active Directory. •Hardware/Software support including:LAN and WLAN connectivity, software installation,system configuration & updates, G Suite support, Microsoft Office application support, Internal hardware replacement • Input detailed records of all technical issues. (work orders) Show less



Buffalo State College

• United States
• Higher Education
• 200 - 300 Employee

• IT Helpdesk

  • Jan 2014 - Jul 2014

  • Provided computer help desk support via telephone communications with end-users.• Performed diagnostics and troubleshooting of systems issues, to include printer and monitor malfunctions, as well as software and logon user credential issues.

• Student Technician for Computing Services

  • 2013 - 2014

  • Responsibilities included installing, configuring, troubleshooting all windows and Apple operating systems, including Active Directory, DNS, WINS, DHCP, IPSEC, TCP/IP,NetBEUI, Resource sharing and permissions, Group Policy; User and group management, and the replacement of faulty software and computer hardware (i.e. ram, video card).• Performed data backup and installation of software packages via network transfer.• Provided computer helpdesk support and technical training on hardware/software to the end user.• Provided hands-on support to student and facility users with hardware and software problems including WAN connectivity, software upgrades, system configuration, data recovery, as well as resolving printer issues Show less