Experience

Porter Corporation

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Manager

  • Aug 2019 - Present



CAVALLO (Previously SalesPad)

• United States
• Software Development

• Manager of Support Services

  • Jul 2012 - Jun 2019

  Manager of Support Services The Support Services Manager is responsible for providing supervision and structure for the department’s daily operations and functions. The Manager works to ensure department productivity and quality standards are met or exceeded by coordinating staffing and developing efficient workflows. The Manager guides the staff in their day-to-day responsibilities, including mentoring and training the staff as needed. Proficient in facilitation and interpersonal communication, the Manager also consistently demonstrates skills in organization, prioritization, professionalism and coaching others. The Manager of Support Services reports directly to the Director of Professional Services & Support. Responsibilities - Ensure compliance with company and departmental policies and procedures - Establish and review internal controls to ensure goals, objectives, standards, and benchmarks for the department are met or exceeded - Maintain working knowledge of workflow, systems, and tools used in the department - Promote continuous improvement and best practice in processes and performance for improving the support provided - Lead in the creation and maintenance of a positive working environment - Effectively identify, communicate and resolve high priority ticket escalations - Coordinate and communicate continuously with other departments to share information, best practices, systems issues, process solutions, and training needs Show less