Experience

Northcott

• Australia
• Consumer Services
• 300 - 400 Employee

• Rostering Coordinator

  • Aug 2021 - Present

  Was offered 6 months contract at the interview but within 2 months, got offered permanent full time role, main reasons for the long term job offer are listed below: Can do attitude, adapt and adjust to business requirements, utilise any available resources to complete tasks. Fast learner, willingness to train and share my knowledge with new recruits, teaching them to work efficiently and effectively. Contributing team player. Proactively help fellow team members who under the pump. Have built great rapport with management; fellow colleagues and customers because they know I will do my best to help them. Advocate and support other Coordinators and Support Workers who displayed signs of stress. Advocate on behalf of customers when identify potential clients risk of abuse and neglect. Always plan and organise work to ensure tasks are completed in an efficient and effective manner. Proactive and provide feedbacks to help improve business processes. Prepare spreadsheets and training materials to help fellow team member to perform task effectively. Provide training on new rostering platform. Show less



Debt Negotiators

• United States
• Financial Services
• 1 - 100 Employee

• Debt Management Consultant

  • Sep 2017 - Sep 2020

  Advocating on behalf of customers struggling with debts to help avoid bankruptcy. Assess customers financial position and propose a plan for customers to propose to creditors to repay back their debts. Advocating on behalf of customers struggling with debts to help avoid bankruptcy. Assess customers financial position and propose a plan for customers to propose to creditors to repay back their debts.



Datacom

• New Zealand
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - Jun 2017

  Provide guidance to customers and tax agents on general taxation enquiries. Help customers setup online accounts using myGov. Respond to online chat; postal and email requests from customers. Negotiate and setup payment plans with customers to pay back their tax debts. Provide guidance to customers and tax agents on general taxation enquiries. Help customers setup online accounts using myGov. Respond to online chat; postal and email requests from customers. Negotiate and setup payment plans with customers to pay back their tax debts.