Experience

Loc-Doc Security

• United States
• Security and Investigations
• 1 - 100 Employee

• Service Manager

  • Apr 2014 - Present

• Job Coordinator

  • Apr 2014 - Present



John Q. Hammons Hotels and Resorts

• United States
• Hospitality
• 200 - 300 Employee

• Dining Room Supervisor

  • May 2013 - Apr 2014

  -Develop short term and long term financial and operational plans for the restaurant which support the overall objectives of the company.-Monitor the performance of the restaurant through verification and analysis of customer satisfaction systems and financial reports. Initiate corrective action.- Implement and maintain sales/marketing programs- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.-Develop new programs which result in an increased level of customer satisfaction and operational excellence.



Mahoney's Pub

• Bartender

  • Dec 2012 - May 2013

  • Responsible for both cash and credit card settlements• Perform both opening and closing responsibilities in a restaurant setting • Responsible for both cash and credit card settlements• Perform both opening and closing responsibilities in a restaurant setting



Shuckers Oyster Bar

• Head Waitor

  • Jun 2011 - Jul 2012

  • Oversee and communicate with front of house staff to maintain a more efficient and structured atmosphere throughout each shift – selected for head waiter within one month of employment• Accountable for daily revenue. all cash deposits, credit card batches, PR guest comps and voids• Payroll/ Profit and Loss Management • Accountable for all nightly reports to be completed efficiently and in a timely manner. i.e.; daily sales report, labor distribution, tip share and labor reports • Oversee and communicate with front of house staff to maintain a more efficient and structured atmosphere throughout each shift – selected for head waiter within one month of employment• Accountable for daily revenue. all cash deposits, credit card batches, PR guest comps and voids• Payroll/ Profit and Loss Management • Accountable for all nightly reports to be completed efficiently and in a timely manner. i.e.; daily sales report, labor distribution, tip share and labor reports



TradeKing

• Operations Associate

  • 2012 - 2012

  • Receive, sort, and file correspondence• Efficiently complete daily responsibilities ensuring client’s information is updated and accurate• Perform a variety of operations functions following pre-established processes• Ensure accurate record keeping in order to keep the firm compliant• Responsible for all returned check to clients• Field and respond to client’s inquiries and issues via phone calls, emails, and faxes with minimal supervision and with the highest level of customer service and integrity