Nathan Hable
Director Of Project Services at BlueRock Technologies- Claim this Profile
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Bio
Jae Fong, CSM
I have worked with Nathan for the last 10 years, in various roles. Throughout that time, he's proven to be one of the hardest working, diligent people I've had the privilege to work with. He has a remarkable attention to detail and an incredible work ethic. He's proven to be reliable in all circumstances, regardless if the challenge is business-related or technical. He is polished, well-spoken and presents very well with clients, from C-level executives to technical engineers to non-technical staff. He is well-respected by his peers and relied on by leadership. Nathan has worked in almost every business unit or department at BlueRock, in almost every position we have available and consistently excelled. He is an incredible professional and one of the first people I would select to join a team of all-stars, given the chance. I recommend Nathan wholeheartedly and without reservation.
Jae Fong, CSM
I have worked with Nathan for the last 10 years, in various roles. Throughout that time, he's proven to be one of the hardest working, diligent people I've had the privilege to work with. He has a remarkable attention to detail and an incredible work ethic. He's proven to be reliable in all circumstances, regardless if the challenge is business-related or technical. He is polished, well-spoken and presents very well with clients, from C-level executives to technical engineers to non-technical staff. He is well-respected by his peers and relied on by leadership. Nathan has worked in almost every business unit or department at BlueRock, in almost every position we have available and consistently excelled. He is an incredible professional and one of the first people I would select to join a team of all-stars, given the chance. I recommend Nathan wholeheartedly and without reservation.
Jae Fong, CSM
I have worked with Nathan for the last 10 years, in various roles. Throughout that time, he's proven to be one of the hardest working, diligent people I've had the privilege to work with. He has a remarkable attention to detail and an incredible work ethic. He's proven to be reliable in all circumstances, regardless if the challenge is business-related or technical. He is polished, well-spoken and presents very well with clients, from C-level executives to technical engineers to non-technical staff. He is well-respected by his peers and relied on by leadership. Nathan has worked in almost every business unit or department at BlueRock, in almost every position we have available and consistently excelled. He is an incredible professional and one of the first people I would select to join a team of all-stars, given the chance. I recommend Nathan wholeheartedly and without reservation.
Jae Fong, CSM
I have worked with Nathan for the last 10 years, in various roles. Throughout that time, he's proven to be one of the hardest working, diligent people I've had the privilege to work with. He has a remarkable attention to detail and an incredible work ethic. He's proven to be reliable in all circumstances, regardless if the challenge is business-related or technical. He is polished, well-spoken and presents very well with clients, from C-level executives to technical engineers to non-technical staff. He is well-respected by his peers and relied on by leadership. Nathan has worked in almost every business unit or department at BlueRock, in almost every position we have available and consistently excelled. He is an incredible professional and one of the first people I would select to join a team of all-stars, given the chance. I recommend Nathan wholeheartedly and without reservation.
Credentials
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Kaseya Certified Administrator
-Oct, 2014- Nov, 2024 -
Microsoft Certified Technology Specialist
-Jan, 2011- Nov, 2024 -
Microsoft Certified Professional
-Oct, 2008- Nov, 2024 -
ConnectWise Certified Professional
ConnectWise -
ITIL Foundation Level
ITIL Foundation Certification Training Level
Experience
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BlueRock Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director Of Project Services
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Jan 2020 - Present
• Lead, motivate, coach and manage project team to improve customer service, efficiency, and technical aptitude• Develop Scope of Work documents for projects such as Microsoft 365 migrations, network infrastructure implementation, VoIP migrations, client Managed Services onboarding and many other projects that fulfilled client requirements utilizing various technologies• Oversee approximately 125 projects annually of various sizes with individual revenue ranging up to $100k• Improve profitability through contractor and vendor partnerships• Ensure consistent and clear project communication with client, account management and service operations• Standardize project processes to provide exceptional customer service and deliverables• Design sales engineering templates with a project close feedback loop to improve accuracy and profitability of projects• Implemented ConnectWise Sell to reduce sales engineering time, automate product sourcing and integrate with CRM/PSA• Provide technical escalation support for project team Show less
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Director of Managed Services
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Sep 2017 - Jan 2020
• Overhauled Service Desk ticketing system configuration so that actionable metrics can be collected for identifying operational improvement opportunities• Planned and executed migration of hosted datacenter services to Microsoft 365• Instituted a scorecard system to measure and review KPIs with all team members• Designed dashboards to calculate and display the profitability of all Managed Services clients• Constructed Service Desk Leaderboard displaying real-time actionable service metrics• Transitioned RMM software from Kaseya VSA to ConnectWise Automate• Migrated ConnectWise Manage PSA from Azure to SaaS• Incorporated Barracuda Essentials Services including Email Security, Archiving, and Cloud-to-Cloud Backup into the all-in seat price (AISP) and roll out to 5,000 users• Implemented dark web scanning service• Established security awareness training and phishing simulation programs• Participated in client SOX and PCI compliance audits• Provided technical escalation support for service team Show less
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NOC Manager, Project Manager, Systems Administrator, Project Engineer
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May 2007 - Sep 2017
• Provided technical escalation for service team and after-hours staff• Designed and executed email migrations to hosted Exchange and Microsoft 365• data migrations to ShareFile and SharePoint• Planned and performed LAN migrations to hosted VDI• Developed, documented and enforced operational procedures• Designed and implemented NOC services including monitoring and alerting, Windows patch management, third party patch management, antivirus and antimalware management, software deployment and proactive maintenance scripting for 3,000 endpoints• Responsible for onboarding Managed Services clients• Created and maintained knowledge base for supported software and systems Show less
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Equifax
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United States
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Financial Services
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700 & Above Employee
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Sr. Programmer Analyst
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Apr 2003 - Nov 2006
• Database Administrator/Programmer for large Direct Marketing database containing records for over 250,000,000 people • Design and develop code using ECL to process datasets from various marketing sources • Database Administrator/Programmer for large Direct Marketing database containing records for over 250,000,000 people • Design and develop code using ECL to process datasets from various marketing sources
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Information Analyst, Project Manager
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Apr 1996 - Apr 2003
• Interface Software Developer for Peregrine ServiceCenter (now HP Service Manager) using C and IBM MQSeries • SME in Software Development Life Cycle • Developed and managed virtual teams in India and Australia to support a Global Product Development System for General Motors • Managed a software development project that was assessed at SEI CMM Level 3 • Interface Software Developer for Peregrine ServiceCenter (now HP Service Manager) using C and IBM MQSeries • SME in Software Development Life Cycle • Developed and managed virtual teams in India and Australia to support a Global Product Development System for General Motors • Managed a software development project that was assessed at SEI CMM Level 3
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Education
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1993 - 1997
Cedarville University
Bachelor of Science (B.S.), Computer and Information Sciences, General -
1990 - 1993
Escanaba Area High School
Community
