Business Development Manager

• Jan 2023 - Present

ICONIC Beverages is a focused, independent brand building sales and marketing agency with a strategic focus on spirits. Our ambition is to build a diverse portfolio of high-performing ICONIC brands covering all major spirit segments and build them into household names. ICONIC Beverages is always seeking new ways to strengthen our portfolio. We welcome proposals from like minded beverage brands wishing to grow and market their products within Australia. With a national footprint, we proudly service some of Australia's finest venues and all major retailers and wholesalers.

Business Owner

• Mar 2017 - Present

Whiskey events and prohibition cocktail classes. 'The neat whiskey experience' Whiskey events and prohibition cocktail classes. 'The neat whiskey experience'

Senior QLD territory sales manager

• Aug 2019 - Dec 2022

Sales management, distribution and wholesale management. Sales management, distribution and wholesale management.

Business Development Manager

• Aug 2018 - Aug 2019

Sale Representative

• Jul 2016 - Aug 2018

• Monitored product inventory • Performed safety audits • Identified and resolved operational issues • Conducted regular employee per for mance r eviews • Tracked incoming and outgoing products • Resolved customer issues within a reasonable time period • Ensured compliance with all federal shipping regulations • Handled shipment requests and cancellations • Ensured compliance with facility safety standards • Managed shipping orders and invoices • Monitored product inventory • Performed safety audits • Identified and resolved operational issues • Conducted regular employee per for mance r eviews • Tracked incoming and outgoing products • Resolved customer issues within a reasonable time period • Ensured compliance with all federal shipping regulations • Handled shipment requests and cancellations • Ensured compliance with facility safety standards • Managed shipping orders and invoices

Bartender

• Apr 2016 - Jul 2016

• Participated in bar incentives and contests to drive sales and promote the venue. • Confirmed accuracy of orders against requisitions. • Strictly abided by all state liquor regulations particularly in regard to intoxicated persons and minors. • Effectively handled customer complaints and special requests. • Accurately balanced cash register and tracked tips. • Participated in bar incentives and contests to drive sales and promote the venue. • Confirmed accuracy of orders against requisitions. • Strictly abided by all state liquor regulations particularly in regard to intoxicated persons and minors. • Effectively handled customer complaints and special requests. • Accurately balanced cash register and tracked tips.

Bar attendant

• Feb 2016 - Apr 2016

• Confirmed accuracy of orders against requisitions. • Strictly abided by all state liquor regulations particularly in regard to intoxicated persons and minors. • Effectively handled customer complaints and special requests. • Accurately balanced cash register and tracked tips. • Confirmed accuracy of orders against requisitions. • Strictly abided by all state liquor regulations particularly in regard to intoxicated persons and minors. • Effectively handled customer complaints and special requests. • Accurately balanced cash register and tracked tips.

Bar Manager

• Aug 2015 - Jan 2016

• Inspired bar staff to deliver prompt, friendly and efficient service at all times. • Responsible for management of brand standards, stock rotation & cashing up. • Ensured and evaluated beverage & wine list offered, highlighting trends & new products to managers. • Maintained a high level of customer service standards • Maintained high hygiene and cleanliness standards • Adhered to security and safety responsibilities of the club. • Inspired bar staff to deliver prompt, friendly and efficient service at all times. • Responsible for management of brand standards, stock rotation & cashing up. • Ensured and evaluated beverage & wine list offered, highlighting trends & new products to managers. • Maintained a high level of customer service standards • Maintained high hygiene and cleanliness standards • Adhered to security and safety responsibilities of the club.

Q.L.D Sales rep

• Jan 2015 - Aug 2015

• Provided direct customer services by informing them of products and services • Created and execute appropriate strategic plans to bring in more business • Promoted new products to walk-in customers and record orders • Handled and resolve customers’ complaints • Explained products’ value and capabilities to customers • Processed payments in terms of cash, checks and credit cards • Provided direct customer services by informing them of products and services • Created and execute appropriate strategic plans to bring in more business • Promoted new products to walk-in customers and record orders • Handled and resolve customers’ complaints • Explained products’ value and capabilities to customers • Processed payments in terms of cash, checks and credit cards

Store Manager

• Mar 2014 - Mar 2014

• Managed store operations by ensuring exceptional performance and excellent customer services • Assisted customers in all aspects of store services including handling complaints and inquiries • Trained and supervised employees to maximize sales and minimize complaints • Ensured cash was manage efficiently and receipts were reconciled appropriately • ensured social media effective communication and marketing • Coordinates sales promotions and provide sales targets • Managed store operations by ensuring exceptional performance and excellent customer services • Assisted customers in all aspects of store services including handling complaints and inquiries • Trained and supervised employees to maximize sales and minimize complaints • Ensured cash was manage efficiently and receipts were reconciled appropriately • ensured social media effective communication and marketing • Coordinates sales promotions and provide sales targets

Sales Assistant

• Feb 2003 - Feb 2003

• Ensured high levels of customer satisfaction through excellent sales service • Maintained outstanding store condition and visual merchandising standards • Maintained a fully stocked store • Ascertained customers’ needs and wants • Recommended and display items that match customer needs • Managed point-of-sale processes • Keep up to date with product information • Ensured high levels of customer satisfaction through excellent sales service • Maintained outstanding store condition and visual merchandising standards • Maintained a fully stocked store • Ascertained customers’ needs and wants • Recommended and display items that match customer needs • Managed point-of-sale processes • Keep up to date with product information