Experience

City of Apopka

• United States
• Government Administration
• 1 - 100 Employee

• Communications Systems Administrator

  • Feb 2022 - Present

• Computer Support Specialist

  • Dec 2015 - Mar 2022



Bishop Moore Catholic High School

• Higher Education
• 1 - 100 Employee

• IT Support

  • Sep 2011 - Dec 2015

  Diagnosed and resolved problems with desktops, laptops, printers, and applications • Assisted 1,100+ students, 80+ teachers, 20+ staff • Assisted in server maintenance with DNS, DHCP, and ANTI-VIRUS SERVERS • Assisted with imaging desktops with Symantec Ghost and backing up systems with Symantec Backup Exec • Maintained and setup user accounts in active directory; Responded to service desk tickets • Assisted in the development and troubleshooting of 5 TEAL labs • Was in charge… Show more Diagnosed and resolved problems with desktops, laptops, printers, and applications • Assisted 1,100+ students, 80+ teachers, 20+ staff • Assisted in server maintenance with DNS, DHCP, and ANTI-VIRUS SERVERS • Assisted with imaging desktops with Symantec Ghost and backing up systems with Symantec Backup Exec • Maintained and setup user accounts in active directory; Responded to service desk tickets • Assisted in the development and troubleshooting of 5 TEAL labs • Was in charge of IT operations for 6 months while supervisor was serving in the United States Coast Guard • Assisted in the migration from Windows XP to Windows 7, Windows 8, and Windows 8.1 • Assisted in the BYOD implementation including iOS, Android, Windows • Worked with Avaya VOIP phone systems Show less Diagnosed and resolved problems with desktops, laptops, printers, and applications • Assisted 1,100+ students, 80+ teachers, 20+ staff • Assisted in server maintenance with DNS, DHCP, and ANTI-VIRUS SERVERS • Assisted with imaging desktops with Symantec Ghost and backing up systems with Symantec Backup Exec • Maintained and setup user accounts in active directory; Responded to service desk tickets • Assisted in the development and troubleshooting of 5 TEAL labs • Was in charge… Show more Diagnosed and resolved problems with desktops, laptops, printers, and applications • Assisted 1,100+ students, 80+ teachers, 20+ staff • Assisted in server maintenance with DNS, DHCP, and ANTI-VIRUS SERVERS • Assisted with imaging desktops with Symantec Ghost and backing up systems with Symantec Backup Exec • Maintained and setup user accounts in active directory; Responded to service desk tickets • Assisted in the development and troubleshooting of 5 TEAL labs • Was in charge of IT operations for 6 months while supervisor was serving in the United States Coast Guard • Assisted in the migration from Windows XP to Windows 7, Windows 8, and Windows 8.1 • Assisted in the BYOD implementation including iOS, Android, Windows • Worked with Avaya VOIP phone systems Show less



Florida Department of Transportation

• United States
• Civil Engineering
• 700 & Above Employee

• Support Technician

  • Jul 2010 - Jun 2011

  • Diagnosed and resolved problems with desktops, printers, and applications • Maintained 200+ Department of Transportation Officer’s laptops, 170 inspectors at 24 remote locations; Insured computers were current with necessary security updates and security software. • Assisted in the management and maintenance of server infrastructure including WSUS, DNS DHCP DC’S, File and Print. • Assisted help desk supervisor in imaging new desktops and maintaining technology inventory. •… Show more • Diagnosed and resolved problems with desktops, printers, and applications • Maintained 200+ Department of Transportation Officer’s laptops, 170 inspectors at 24 remote locations; Insured computers were current with necessary security updates and security software. • Assisted in the management and maintenance of server infrastructure including WSUS, DNS DHCP DC’S, File and Print. • Assisted help desk supervisor in imaging new desktops and maintaining technology inventory. • Maintained and setup user accounts in active directory, monitored unauthorized software installs; Responded to service desk tickets; Assisted end users with in-house video conferencing units. • Assisted in data center consolidation efforts from Motor Carrier to the Northwood State Resource Center. Show less • Diagnosed and resolved problems with desktops, printers, and applications • Maintained 200+ Department of Transportation Officer’s laptops, 170 inspectors at 24 remote locations; Insured computers were current with necessary security updates and security software. • Assisted in the management and maintenance of server infrastructure including WSUS, DNS DHCP DC’S, File and Print. • Assisted help desk supervisor in imaging new desktops and maintaining technology inventory. •… Show more • Diagnosed and resolved problems with desktops, printers, and applications • Maintained 200+ Department of Transportation Officer’s laptops, 170 inspectors at 24 remote locations; Insured computers were current with necessary security updates and security software. • Assisted in the management and maintenance of server infrastructure including WSUS, DNS DHCP DC’S, File and Print. • Assisted help desk supervisor in imaging new desktops and maintaining technology inventory. • Maintained and setup user accounts in active directory, monitored unauthorized software installs; Responded to service desk tickets; Assisted end users with in-house video conferencing units. • Assisted in data center consolidation efforts from Motor Carrier to the Northwood State Resource Center. Show less