Experience

Apparel21

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Analyst

  • Aug 2021 - Present

  - First point of contact for fashion and apparel clients seeking support with Apparel21 ERP software- Provide a high level of customer service and support clients with software/hardware troubleshooting specialising in Retail/POS, and work with Consultants, Business Analysts, and Developers to ensure business solutions are working as intended- Use SQL to query and update client information and perform data analysis.- Perform ERP system upgrades on client sites.- Carry out network administrative tasks.



Monash University

• Australia
• Higher Education
• 700 & Above Employee

• eExams IT Support Officer

  • Jun 2021 - Jul 2021

  - Provide front-line customer service to students and staff sitting eExams- Diagnose technical issues, including hardware and software troubleshooting in accordance with guidelines and procedure protocols in a fast-paced environment- Act as a team leader to guide and mentor staff and provide expert technical knowledge, and act as an escalation point between staff. - Provide front-line customer service to students and staff sitting eExams- Diagnose technical issues, including hardware and software troubleshooting in accordance with guidelines and procedure protocols in a fast-paced environment- Act as a team leader to guide and mentor staff and provide expert technical knowledge, and act as an escalation point between staff.



Pipan Foods

• Australia
• Food & Beverages
• 1 - 100 Employee

• IT Support

  • 2018 - 2020

  - Data migration and inventory management via cloud-based ERP platform.- Implementation and development of E-Commerce solutions with Shopify.- English to Chinese document translation. - Data migration and inventory management via cloud-based ERP platform.- Implementation and development of E-Commerce solutions with Shopify.- English to Chinese document translation.