Experience

Bench Accounting

• Canada
• Accounting
• 400 - 500 Employee

• Lead Adjustment Specialist

  • Jul 2023 - Present

  - Managed the performance of the six individuals that report to me primarily responsible for the completion of tasks and accounting adjustments across close to ten thousand clients.- Created training materials on various accounting adjustments and methodologies with the aim of increasing the throughput of task resolution across the department. - Collaborated with Product Managers and Operations leaders on multiple projects and provided feedback on our internal processes as we spun-up a brand-new division within the company.- Sought out opportunities to drive efficiency in our processes, including leading a project focused on identifying inefficiencies in the auto-generation of tasks going to our teams. This project resulted in an overhaul of that system and a 32% improvement in the rate of tasks that were accurately listed as being able to be completed. Show less

• Lead Associate

  • Aug 2021 - Jun 2023

  - Managed the performance and client portfolios of the six Associates that reported directly to me, in addition to maintaining my own responsibilities as an Accounting Associate.- Coordinated with Team Leads and Operations Managers to champion quarterly objectives and key results at a team-wide and individual level with a proven track record of pioneering efficiency gains across our teams.- Proposed and oversaw an overhaul of our team’s internal processes and workflows during our busiest season that resulted in a 21% increase in deliverables to our clients compared to the year before.- Provided mentoring during weekly one-on-ones with my team using a variety of metrics and statistics to understand their performance and key areas for improvement.- Praised for my pragmatic leadership and problem-solving ability which led to my promotion into a management role within a year of joining the company. Show less

• Accounting Associate

  • Jun 2020 - Aug 2021

  - Tasked with managing a portfolio of more than 80 clients with the responsibility of providing monthly bookkeeping and financial advisory all while maintaining strong client relationships.- Served as a mentor for several teammates, allowing for an easy transition into their roles, providing support on daily tasks, and ensuring both the individual and team goals were being met.- Worked cooperatively within a team of 10 individuals in a start-up environment where my flexibility and ability to tackle complex problems allowed me to succeed in the role. - Quickly became a top performer, exceeding monthly performance/quality goals without a background in accounting. Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee Intern

  • May 2019 - May 2020

  - Operated in a small office environment in the car rental business with a focus on sales, cultivating new business in the marketplace, interpreting financial statements, and fulfilling the logistical requirements of the industry - Acquired key management skills for the operation of a small office - Operated in a small office environment in the car rental business with a focus on sales, cultivating new business in the marketplace, interpreting financial statements, and fulfilling the logistical requirements of the industry - Acquired key management skills for the operation of a small office



Best Buy Canada

• Canada
• Retail
• 700 & Above Employee

• Mobile Specialist

  • Jul 2018 - Oct 2018

  - Tasked with helping customers to find the best phone plans for their specific needs - Qualifying customers to find solutions to their needs - Front-of-store sales experience - Tasked with helping customers to find the best phone plans for their specific needs - Qualifying customers to find solutions to their needs - Front-of-store sales experience