Experience

Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Product Manager

  • Dec 2022 - Present



USAA

• United States
• Financial Services
• 700 & Above Employee

• Business Process Owner - Lead

  • Apr 2022 - Dec 2022

• Experience Owner

  • Dec 2020 - Apr 2022

  • Owner of the end-to-end member experience, operational risk, controls, and regulatory considerations for multiple member experiences. Successfully delivered solutions that mitigated risk and closed critical and high-risk gaps present within experiences, resolving consent order requirements and significantly reducing residual risk within the bank. • Lead cross functional teams through process mapping, risk identification and control requirements for internal processes and procedures to… Show more • Owner of the end-to-end member experience, operational risk, controls, and regulatory considerations for multiple member experiences. Successfully delivered solutions that mitigated risk and closed critical and high-risk gaps present within experiences, resolving consent order requirements and significantly reducing residual risk within the bank. • Lead cross functional teams through process mapping, risk identification and control requirements for internal processes and procedures to ensure compliance with banking regulations and requirements. Implement automated solutions that effectively mitigate risk and achieve internal automation and simplification goals. • Guide business partners and process owners through in-depth analysis of experience tools, relevant systems, applicable regulations, and risk/control environment via the Process Risk and Control Inventory (PRCI) and Risk and Control Self-Assessment (RCSA). • Partner with internal stakeholders to conceptualize, develop, and refine Key Risk Indicators (KRIs) that proactively monitor and identify risk exposure within key business processes.

• MBA - Career Development Program

  • May 2019 - Dec 2020

  San Antonio, Texas • Managed and supported business delivery of key consent order requirements directed by banking regulators. Successfully delivered multiple major milestones within required timelines and mitigated risks that threatened the project’s success. • Communicated project status, risks, and opportunities to executive leadership. Escalated concerns as necessary to maintain the project timeline and garner the necessary support and resources for a successful outcome. • Offered effective challenge… Show more • Managed and supported business delivery of key consent order requirements directed by banking regulators. Successfully delivered multiple major milestones within required timelines and mitigated risks that threatened the project’s success. • Communicated project status, risks, and opportunities to executive leadership. Escalated concerns as necessary to maintain the project timeline and garner the necessary support and resources for a successful outcome. • Offered effective challenge and alternative points of view to project teams to facilitate thorough decision-making and counter groupthink.



University of Wisconsin-Madison

• Higher Education
• 700 & Above Employee

• Teaching Assistant - Business Analytics I

  • Sep 2018 - May 2019

  Madison, WI - Assist students in understanding core concepts of business analytics such as: statistical analysis, probability theory, hypothesis testing and regression analysis - Motivate students to learn, develop a means of assessment, breakdown and communicate complex ideas - Manage classroom dynamics to foster a high-quality learning environment



SafetyNet

• United States
• Insurance
• 1 - 100 Employee

• Innovation Intern

  • Apr 2018 - Apr 2019

  Madison, Wisconsin Area - Provide insight to members of the team and support strategic decisions for product development through research on the trends and competitive direction of organizations innovating in the Fintech and Insurtech industries, - Manage the launch of an insurance innovation, working with cross-functional departments to bring a product from conceptualization to market - Utilize the agile process, lean start-up methodology, A/B and hypothesis testing to make data driven decisions and identify… Show more - Provide insight to members of the team and support strategic decisions for product development through research on the trends and competitive direction of organizations innovating in the Fintech and Insurtech industries, - Manage the launch of an insurance innovation, working with cross-functional departments to bring a product from conceptualization to market - Utilize the agile process, lean start-up methodology, A/B and hypothesis testing to make data driven decisions and identify opportunities for innovation Show less



Interra Health, Inc.

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Account Manager

  • Dec 2015 - Jul 2017

  - Created and implemented health management programming with insurance brokers, and payers; reduced claims costs for private and public clients- achieved up to $500,000 average annual savings - Utilized data analytics software to identify top cost drivers affecting insurance claims, developed strategies to reduce the impact of those drivers in the short and long term - Managed client and vendor relationships during the launch of several primary care and family practice clinics in Florida,… Show more - Created and implemented health management programming with insurance brokers, and payers; reduced claims costs for private and public clients- achieved up to $500,000 average annual savings - Utilized data analytics software to identify top cost drivers affecting insurance claims, developed strategies to reduce the impact of those drivers in the short and long term - Managed client and vendor relationships during the launch of several primary care and family practice clinics in Florida, Tennessee and Wisconsin, providing healthcare services to our client’s workforce and diverting claims away from higher cost options - Presented quarterly and annual reviews of program performance to key stakeholders in the organization, demonstrating the effectiveness and ROI of workforce health engagements. Advised clients on industry trends and future opportunities - Designed strategic programming and interventions to reduce health risk in the employee population. Successfully lobbied a corporate wide smoking ban on campus, a move previously resisted by client leadership for decades

• Regional Logistics Coordinator

  • Oct 2014 - Dec 2015

  - Led and coordinated the delivery of biometric health services to 200 client sites throughout the State of Wisconsin and Midwest region, representing more than $3 million dollars and nearly half the organization’s annual revenue - Supervised a highly visible 15-person team, provided onsite services to all clients and ensured a high quality service that consistently met or exceeded customer expectations - Identified deficiencies in service delivery and established processes to improve the… Show more - Led and coordinated the delivery of biometric health services to 200 client sites throughout the State of Wisconsin and Midwest region, representing more than $3 million dollars and nearly half the organization’s annual revenue - Supervised a highly visible 15-person team, provided onsite services to all clients and ensured a high quality service that consistently met or exceeded customer expectations - Identified deficiencies in service delivery and established processes to improve the utilization of our staff and support materials, reducing labor expenditures by approximately 15% and increasing overall profits for the organization - Developed and increased business opportunities nationally through the thorough analysis of, and adherence to all relevant state and federal Clinical Laboratory Improvement Amendments (CLIA) laws and regulations

• Health Coach/Asst. Logistics Coordinator

  • Aug 2013 - Oct 2014

  Brookfield, WI - Provide health education to participants on topics including: personal nutrition, exercise physiology, stress management and effectively setting S.M.A.R.T goals - Support clients in their efforts to improve their personal health - Coordinate staffing, supplies and support for more than 10,000 biometric screenings conducted in the Wisconsin area and throughout the country, annually. - Train and prepare Health Screening staff to properly complete biometric screenings using the… Show more - Provide health education to participants on topics including: personal nutrition, exercise physiology, stress management and effectively setting S.M.A.R.T goals - Support clients in their efforts to improve their personal health - Coordinate staffing, supplies and support for more than 10,000 biometric screenings conducted in the Wisconsin area and throughout the country, annually. - Train and prepare Health Screening staff to properly complete biometric screenings using the Cholestech LDX system, manual blood pressure, Omron Body fat analyzer, etc. - Maintain site CLIA certificate and ensure adherence to all Federal and State CLIA requirements for temporary testing sites occurring outside the State of Wisconsin. Including the creation and submission of application packets to respective State CLIA program managers.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Security Forces (Military Police)

  • Sep 2004 - Sep 2008

  Barksdale AFB, LA - Initial scene commander for all incidents requiring law enforcement response for a population of over 15,000 personnel and an area of 28,000 acres, including responsibility for the safety and security of nuclear weapons - Acted as primary point of contact and strategic liaison for all outside agency coordination, including local police, emergency medical services (EMS), bomb squads, and other emergency responders - Selected to deploy on a short notice temporary duty assignment in… Show more - Initial scene commander for all incidents requiring law enforcement response for a population of over 15,000 personnel and an area of 28,000 acres, including responsibility for the safety and security of nuclear weapons - Acted as primary point of contact and strategic liaison for all outside agency coordination, including local police, emergency medical services (EMS), bomb squads, and other emergency responders - Selected to deploy on a short notice temporary duty assignment in support of Hurricane Katrina contingency planning, provided security for the installation’s B-52 air fleet - Supervised and trained a team of eight on job duties and responsibilities, included preparedness for a NSI (Nuclear Surety Inspection), one of the Air Force’s most rigorous and comprehensive inspections Show less