Experience

Worldwide Dive and Sail
• United Kingdom
• Travel Arrangements
• Reservation consultant

  • Feb 2018 - Present

ME&YOU Travel Company Limited
• Senior Account and Operations Manager

  • Apr 2017 - Nov 2017


Hoteltravel.com

• Thailand
• Technology, Information and Internet
• 1 - 100 Employee

• Multi-Lingual: Team Leader - Customer Service

  • Apr 2016 - Mar 2017

• Multi-Lingual: English / Chinese Customer Service Senior Executive

  • Oct 2005 - Mar 2016

  • Respond to inquiries received via email and telephone regarding hotel bookings. Provide customers with area-specific travel information.• To provide the customer's required information in order to get their highest satisfaction, such as suggests hotel information, travelling information, and etc. All services will be provided via live chat, telephone and E-mail (Chinese).• Handle customer’s complaint and problems by coordinating with internal departments and business partners (Suppliers/Hotels) and make a decision in the event the company needs to provide compensation.• To provide assistance to colleagues within the organisation who require communication with customers or business partners in Chinese speaking countries or regions• To Train new staff.• To assign daily tasks amongst the team. Show less