Experience

National College of Vocational Education RTO 90283 CRICOS 03686G

• Australia
• Education Management
• 1 - 100 Employee

• Marketing and communications coordinator

  • Sep 2022 - Present

• Marketing and Communication officer

  • Sep 2019 - Sep 2022

  • Work closely with staff and clients at all levels, being mindful that our internal customers are as important as consumers. • Understand the interest and needs of our customers to provide great customer service to build thriving relationships.• Plan and create engaging content to attract, retain and promote leads and sales, through our newsletter, social media, website, brochures and flyers.• Plan a calendar and develop activities and campaigns to strengthen customer loyalty.• Create eye-catching content, brochures, banners and supporting materials for sales department. • Create, update and monitor databases.AchievementsCreation of the monthly newsletter “Catch up with NCVE International” for our clients with interesting and catching information for our students. (Activities, jobs, internships and the breaking news of NCVE International).I love telling stories recognizing the person that is behind the desk. For that reason, I create a space in our website and internal communication interviewing and writing articles about our clients and colleagues. (Delight your curiosity here https://ncve.edu.au/articles/) Show less



Link International Agency

• Brisbane, Australia

• Customer Services Specialist

  • Nov 2017 - Aug 2019

  • Focus on the development of meaningful relationships with our clients. Engage them by providing an amazing experience during their adaptation process in Australia. • Provide advisory and welfare services to international students as their first contact in all cities in Australia. • Follow up on customer satisfaction as support for sales department to achieve an efficient approach to our clients. • Update and monitor data base of potential customers. • Plan calendar and development activities for customer loyalty. Show less



Secretaría Distrital de Salud

• Colombia
• Medical Equipment Manufacturing
• 300 - 400 Employee

• Organizational Communication

  • May 2016 - Jun 2017

  • Plan and run internal communication campaigns to build strong working relationships with staff from different areas and levels. • Develop awareness about the institution’s goals through different corporative communication´s channels. • Generate weekly reports about the performance of the communication advisory office to the board meeting. • Develop strategic content to engage and strengthen the loyalty of internal clients for the institution and mainly for the strategic plan of the entity, through internal channels such as newsletter, intranet, institutional screens, flyers and activities. • Presentation of institutional events and support in event logistics. Achievements Creation of the weekly internal magazine “Sintonizate” for the officials with the content of the different activities that are carried out within the institutions and the 22 hospitals of the District Public Network. Show less



Registraduría Nacional del Estado Civil

• Colombia
• Government Administration
• 700 & Above Employee

• Organizational Communication

  • Apr 2015 - Jan 2016

  Office of Communications and Press • Create content for all the different corporative communication channels for example newsletters, cooperative’s screens, etc. • Gather published news and generation of the weekly report for media journalists with the relevant information related to the institution. • Support in logistics of events such as elections of the 52 department of Colombia, in the call for media and accreditation. Achievements • Image change of the internal products of the communications and press office. • Modernization of paper billboards to digital billboards. • Be part of the brand positioning of the Registry as the fourth public entity with the highest reliability in the country. Show less



Linio Group

• Mexico
• Technology, Information and Internet
• 500 - 600 Employee

• Content Analyst

  • Apr 2012 - Jun 2012

  • Generate content for website of Linio.com.co Colombia, through persuasive descriptions of products in all different categories. Achievements • Manage in advance the requirements and the preparation of the Page, for its go-live. • Generate content for website of Linio.com.co Colombia, through persuasive descriptions of products in all different categories. Achievements • Manage in advance the requirements and the preparation of the Page, for its go-live.



Producciones Egas Ltda.

• Bogotá

• Public Relations Assistant

  • Aug 2011 - Apr 2012

  • • Create diagnostic reports of the different companies advised in relation with their goals and the proposal communication strategy. • Write press releases that capture the reader's attention and contribute to build the brand image and brand positioning. • Generate reports about the strategy's performance and its impact in mass media. • Support the logistics of events and workshops, to promote the brand or products of our clients' companies. • • Create diagnostic reports of the different companies advised in relation with their goals and the proposal communication strategy. • Write press releases that capture the reader's attention and contribute to build the brand image and brand positioning. • Generate reports about the strategy's performance and its impact in mass media. • Support the logistics of events and workshops, to promote the brand or products of our clients' companies.



Cámara de Comercio de Bogotá

• Utilities
• 700 & Above Employee

• Voz en Off para Libro

  • Dec 2011 - Dec 2011

  Realization of the Voice Off for the CD of the study books of the general English language (On the road) and one of the economy for the businessmen affiliated to the Chamber of Commerce of Bogota. Realization of the Voice Off for the CD of the study books of the general English language (On the road) and one of the economy for the businessmen affiliated to the Chamber of Commerce of Bogota.



Fundación Universitaria Konrad Lorenz

• Colombia
• Higher Education
• 200 - 300 Employee

• Senior Marketing Research Analyst

  • Jun 2010 - Oct 2010

  Realization of Feasibility Markets Study of Postgraduate Psychology for the Konrad Lorenz University. Realization of Feasibility Markets Study of Postgraduate Psychology for the Konrad Lorenz University.