Experience

Airflow (Nicoll Ventilators) Limited

• United Kingdom
• Plastics Manufacturing
• 1 - 100 Employee

• Sales Office Manager

  • Sep 2022 - Present

  Manage Sales Office activities and staff ensuring departmental functions are completed efficiently with a focus on continued improvement. Ensure the control of customers' dispatches, working closely with the Warehouse Manager. Make sure all customer communication and order processing is managed effectively to achieve customers' expectations and satisfaction. Compile quotations and proposals for issue in line with the customers' requirements. Provide accurate communication with all relevant departments and Managing Director, on any factors which will impact on delivery and quality to our clients. Ensure the efficient day to day management of the internal sales department. Make sure staff is operating to company process and meeting performance levels. Ensure compliance with all company rules, procedures and departmental work instructions. Show less



Truvox International Limited

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• International Sales Administrator

  • Sep 2013 - Jul 2021

  Produced quotes and responded to pre-order queries, liaising with other internal departments as required. Issued Proforma invoices and liaised with finance for customer payments. Processed orders accurately and in a timely manner, following standard procedures, maintaining records and keeping the customers updated. I also prepared the necessary EU & Export documentation, liaised with production, purchasing & stores on the availability of goods, to ensure coordination for dispatch. Worked with carriers to convey shipping information, get quotes and book collections. Provided Post-Sales Support such as returns, technical advice, complaints, warranties, Credit Memo etc. Provided support to the field sales team with documentation, providing customers reports e.g. turnover, products purchased. Show less



Not applicable1

• United States
• Writing and Editing
• 700 & Above Employee

• Private Tutor

  • Sep 2012 - Aug 2013

  Carried out research projects on Knowledge Management and Translation Practice Provided Private Tutoring services in French Carried out research projects on Knowledge Management and Translation Practice Provided Private Tutoring services in French



Molecular Devices

• United States
• Biotechnology Research
• 500 - 600 Employee

• Commercial Administration Co-ordinator

  • Mar 2009 - Jul 2012

  Participated in the successful restructuring of two divisions providing instruments for drug discovery and life sciences research consisting in merging two ordering systems and effectively integrating staff into a new business function. I contributed to the re-organisation of the order management process due to the relocation of an area of the business to the US involving training new and existing staff on internal systems and product information. Worked very closely with Finance and delivered a debt recovery scheme for long overdue invoices. Delivered excellent internal and external customer service (preparation of quotations and export documentation, international order management, follow-up of customers' queries from order through to delivery and installation). Integrated essential information in database (warranty, contracts, software). Show less



The Arnewood School

• 1 - 100 Employee

• Teacher of Modern Languages (French & German)

  • Sep 2007 - Jan 2008

  Taught French and German in secondary education, assisted pupils in their preparation for GCSE and A-Level exams and conducted a research project on Literacy and Modern Languages. Taught French and German in secondary education, assisted pupils in their preparation for GCSE and A-Level exams and conducted a research project on Literacy and Modern Languages.



Acetex Chemicals Ltd

• Logistics & Sales Administrator

  • Apr 2001 - Sep 2005

  Arranged the management of bulk orders (hazardous chemicals) from UK, Dutch and Scandinavian customers, import of chemical products from France and Spain (via sea or road) and the control of stock levels in the UK storage sites. Arranged the management of bulk orders (hazardous chemicals) from UK, Dutch and Scandinavian customers, import of chemical products from France and Spain (via sea or road) and the control of stock levels in the UK storage sites.



Cimex International Ltd

• United Kingdom
• International Trade and Development

• Sales Office Supervisor

  • Feb 2000 - Apr 2001

  Supervised the commercial administration team, was responsible for the communication with the German subsidiary and French market and visited regularly the French distributors representing our industrial cleaning machines. Supervised the commercial administration team, was responsible for the communication with the German subsidiary and French market and visited regularly the French distributors representing our industrial cleaning machines.



Hotel Gordleton Mill

• Front of House Manageress

  • Oct 1998 - Sep 1999

  Responsible for the day-to-day administration of this exclusive Michelin rated Country House Hotel including the organisation of weddings, corporate events and private parties. Responsible for the day-to-day administration of this exclusive Michelin rated Country House Hotel including the organisation of weddings, corporate events and private parties.



Tran Am Ltd

• Wholesale
• 1 - 100 Employee

• Export Assistant Manager

  • Jun 1996 - Oct 1998

  Managed European orders for motorcycle parts, accessories and clothing. Managed European orders for motorcycle parts, accessories and clothing.



Sofifo Industries

• Executive Assistant & Buyer

  • Jun 1992 - Sep 1994

  Negotiated prices of raw materials for three foundries and managed international orders. Negotiated prices of raw materials for three foundries and managed international orders.



Parfums Revillon, Parfums Caron, Cosmetiques Ingrid Millet

• Assistant to the Export Director

  • Feb 1987 - Aug 1991

  In charge of export orders and organisation of trade fairs for the Perfume & Cosmetics industry. In charge of export orders and organisation of trade fairs for the Perfume & Cosmetics industry.