Nathalie Portelli
Head Of Customer Service at Tipico- Claim this Profile
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German Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Kyriaki (Sandy) Vassallo
It was a great pleasure to have Nathalie as my Manager for over 4 years. Nathalie leads by example, her people skills are highly developed and her ability to deal with difficulties and come up with new ways to achieve results were always an inspiration. Nathalie is very creative, organised and always open to discuss ideas and suggestions. Her professionalism and dedication drive a quest for excellence. Her honesty, integrity and commitment are a few of her unshakeable values that also helped to make our team feel like family. She is definitely an outstanding mentor that I respect and I highly recommend without any reservations!
Edward Mifsud
I would like to write a few words about a ex-colleague, friend and mother. Natalie worked under my wing for approximately 10 years. She is responsible, reliable and most importantly a good listener. She headed the Customer Care Department at www.mybet.com and managed and moulded her team in the best way possible. She forged ahead with her ideas and solved problems whenever needed. She always took note of her team's input but ultimately made a decision on her own and that shows character. I have nothing but words of praise for her work, her perseverenc and resilience. She is held in high regard and respected by all who know her.
Kyriaki (Sandy) Vassallo
It was a great pleasure to have Nathalie as my Manager for over 4 years. Nathalie leads by example, her people skills are highly developed and her ability to deal with difficulties and come up with new ways to achieve results were always an inspiration. Nathalie is very creative, organised and always open to discuss ideas and suggestions. Her professionalism and dedication drive a quest for excellence. Her honesty, integrity and commitment are a few of her unshakeable values that also helped to make our team feel like family. She is definitely an outstanding mentor that I respect and I highly recommend without any reservations!
Edward Mifsud
I would like to write a few words about a ex-colleague, friend and mother. Natalie worked under my wing for approximately 10 years. She is responsible, reliable and most importantly a good listener. She headed the Customer Care Department at www.mybet.com and managed and moulded her team in the best way possible. She forged ahead with her ideas and solved problems whenever needed. She always took note of her team's input but ultimately made a decision on her own and that shows character. I have nothing but words of praise for her work, her perseverenc and resilience. She is held in high regard and respected by all who know her.
Kyriaki (Sandy) Vassallo
It was a great pleasure to have Nathalie as my Manager for over 4 years. Nathalie leads by example, her people skills are highly developed and her ability to deal with difficulties and come up with new ways to achieve results were always an inspiration. Nathalie is very creative, organised and always open to discuss ideas and suggestions. Her professionalism and dedication drive a quest for excellence. Her honesty, integrity and commitment are a few of her unshakeable values that also helped to make our team feel like family. She is definitely an outstanding mentor that I respect and I highly recommend without any reservations!
Edward Mifsud
I would like to write a few words about a ex-colleague, friend and mother. Natalie worked under my wing for approximately 10 years. She is responsible, reliable and most importantly a good listener. She headed the Customer Care Department at www.mybet.com and managed and moulded her team in the best way possible. She forged ahead with her ideas and solved problems whenever needed. She always took note of her team's input but ultimately made a decision on her own and that shows character. I have nothing but words of praise for her work, her perseverenc and resilience. She is held in high regard and respected by all who know her.
Kyriaki (Sandy) Vassallo
It was a great pleasure to have Nathalie as my Manager for over 4 years. Nathalie leads by example, her people skills are highly developed and her ability to deal with difficulties and come up with new ways to achieve results were always an inspiration. Nathalie is very creative, organised and always open to discuss ideas and suggestions. Her professionalism and dedication drive a quest for excellence. Her honesty, integrity and commitment are a few of her unshakeable values that also helped to make our team feel like family. She is definitely an outstanding mentor that I respect and I highly recommend without any reservations!
Edward Mifsud
I would like to write a few words about a ex-colleague, friend and mother. Natalie worked under my wing for approximately 10 years. She is responsible, reliable and most importantly a good listener. She headed the Customer Care Department at www.mybet.com and managed and moulded her team in the best way possible. She forged ahead with her ideas and solved problems whenever needed. She always took note of her team's input but ultimately made a decision on her own and that shows character. I have nothing but words of praise for her work, her perseverenc and resilience. She is held in high regard and respected by all who know her.
Experience
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Tipico
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Malta
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Gambling Facilities and Casinos
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700 & Above Employee
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Head Of Customer Service
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Jul 2022 - Present
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Customer Service Manager
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Dec 2018 - Jul 2022
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EnergyCasino
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Malta
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Gambling Facilities and Casinos
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1 - 100 Employee
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Responsible Gaming Coordinator
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Oct 2018 - Nov 2018
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Customer Care Manager
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Aug 2014 - Sep 2018
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Customer Care Deputy Manager
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Jan 2014 - Jul 2014
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Team leader Quality Management & VIP Support
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Jun 2011 - Dec 2013
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Customer Service Representative
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Jul 2009 - May 2011
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Customer Service Representative
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Aug 2008 - May 2009
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Collection Administrator
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Jan 2008 - Jun 2008
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Office employee
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Aug 2004 - Oct 2007
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Commercial apprentice
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Aug 2001 - Jul 2004
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Education
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2001 - 2004
Wirtschafts- und Kaderschule KV Bern
Kaufmännische Angestellte in erweiterter Grundausbildung
Community
