Experience

360 Communities

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Domestic Violence Advocate

  • Nov 2021 - Present



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Quality Assurance Analyst

  • Feb 2019 - Apr 2023



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• RCA Professional

  • Oct 2016 - Dec 2018

  • Partner with assigned Line of Business and other RCA Consultant’s Managers to create, implement, maintain, review or oversee an effective risk management framework. • Participate in testing and projects to ensure compliance with applicable federal, state and local laws and regulations. • Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems, or human errors. • Identify, respond to and/or escalate risks as appropriate. • Serves as a functional liaison between the Line of Business and the Lines of Defense. Show less

• Pricing Analyst

  • Oct 2015 - Oct 2016

  • Process pricing requests and locking loans for all loan officers•Perform daily systems operations including pricing updates, validation of data inputs, export of pricing files, and verification of successful processing through loan origination systems•Research investor items as needed•Assist internal helpdesk phone line and mailbox involving origination questions



TENA Companies, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Quality Assurance Analyst

  • Jul 2015 - Oct 2015

  •Audit mortgage loans for quality assurance for servicing standards •Track internal auditing system to ensure software adheres to applicable guidelines •Ensure mortgage service companies are adhering to federal, state and investor guidelines •Cite findings when regulations are not followed •Document what guidelines are not being followed for servicer so they can update their processes and procedures to be in adherence •Audit mortgage loans for quality assurance for servicing standards •Track internal auditing system to ensure software adheres to applicable guidelines •Ensure mortgage service companies are adhering to federal, state and investor guidelines •Cite findings when regulations are not followed •Document what guidelines are not being followed for servicer so they can update their processes and procedures to be in adherence



Wells Fargo Home Mortgag

• Member of Engagement and Inclusion Committee

  • Dec 2013 - Jul 2015



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Reserach Remediation Analyst - Executive Mortgage Specialist

  • Oct 2013 - Jul 2015

  I receive escalated complaints and inquiries from customer, attorneys, and other legal representatives. In my role it is my responsibility to work with the customer, internal and external contact to conduct research to address each complaint or inquiry and provide a written corresponded to each interested party. This requires knowledge of vast legal requirement surround the mortgage industry, banking industry, and consumer rights laws at local and federal levels and ensure compliance in all interactions.Other duties include: analysis of all research and past communication, ability to communicate with colleagues at all different levels of the organization, provide written responses with minimal rush to the organization. Show less

• Loan Document Specialist

  • Jan 2010 - Oct 2013

  Process mortgage loan, document analysis, pipeline management, customer service, multitasking in a fast-paced environment, problem solving.

• Collector

  • Jan 2010 - Feb 2012

  •Handled 40-60 incoming and outgoing calls daily for customers who were delinquent •Found solutions for customers who were unable to remedy delinquency•Ensured quality of calls in line with all company policies and according to legal guidelines



Malek & Malek Law Firm

• United States
• Law Practice
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2006 - Jan 2009

  •Assisted a team of six attorneys and support staff handling personal injury claims •Scheduled meetings, depositions, medical exams, etc. for clients and attorneys •Scanned in 50-100 pieces of daily mail to client management system •Ordered medical bills, records and other documents for pending cases •Assisted a team of six attorneys and support staff handling personal injury claims •Scheduled meetings, depositions, medical exams, etc. for clients and attorneys •Scanned in 50-100 pieces of daily mail to client management system •Ordered medical bills, records and other documents for pending cases



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Phone Banker

  • 2009 - 2009

  customer service, find ways to deepen relationship between customers and bank, sales, take applications for banking products, credit products, loans, lines of credit. customer service, find ways to deepen relationship between customers and bank, sales, take applications for banking products, credit products, loans, lines of credit.



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • 2005 - 2006

  Manage team of employees, food quality control, cash management, maintain positive productive work environment, inventory, manage relationship with vendors, assist team with questions regarding benefits, payroll, employee relations. Manage team of employees, food quality control, cash management, maintain positive productive work environment, inventory, manage relationship with vendors, assist team with questions regarding benefits, payroll, employee relations.