Nathalie Lebon
Directrice chez Deco Flamme Academy at Deco-Flamme Academy- Claim this Profile
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Bio
Credentials
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Dess
Université d'Angers -
Diploma in hotel Management- Hotel School of Mauritius
Ecole hotelière de Maurice -
Licence
Université d'Angers -
Maitrise
Université d'Angers
Experience
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Deco-Flamme Academy
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France
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Professional Training and Coaching
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1 - 100 Employee
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Directrice chez Deco Flamme Academy
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Jan 2021 - Present
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DECO FLAMME LIVE PRODUCTION
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Events Services
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1 - 100 Employee
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Assistant direction
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Mar 2016 - Present
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Team leader
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Jun 2011 - Present
• Hold full accountability for leading a team of 15 FTE across France on remote • Project managing delivery high quality consultancy to client – within strict delay • Work with all GBT team across EMEA • Undertake monthly service reviews with Senior Management Team to drive delivery against SLAs, manage Key issues, implement corrective actions • Create a monthly accountability report for coaching of customer facing team including off shoring teams • Contributed towards a 10% increase in CSAT ratings achieving 55%Top 1box • Developed a Team people plan driving people survey ratings to achieve 85% of my department stating they would recommend their Leader • Through root cause analysis identified key drivers of complaint trends achieving an error rate of 0.11 • Develop people and process to achieve service excellence • Ensure robust compliance GBT practices, policies and procedures • Identify opportunities, risks and threats Show less
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Education
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2001 - 2003
Université d'Angers
DESS METIERS DE TOURISME HOTELLERIE ET METIER DU TRANSPORT, Langue anglaise et littérature / lettres
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