Store Operations Manager

• Sep 2021 - Present

Dior cosmeticTraining Manager

• Jan 2016 - Apr 2019

Department Manager

• Oct 2014 - Sep 2015

• Managing section managers • Merchandizing team • Hitting targets and implementing strategies to improve sales • Stock control • Hitting sales targets • Account analysis • Forecasting future sales • Taking care of customer service including handling queries and complaints • Recruiting and trainings • Set managers /staff individual development plans • Managing section managers • Merchandizing team • Hitting targets and implementing strategies to improve sales • Stock control • Hitting sales targets • Account analysis • Forecasting future sales • Taking care of customer service including handling queries and complaints • Recruiting and trainings • Set managers /staff individual development plans

deputy floor manager

• Mar 2012 - Aug 2014

• Prepare the Salesforce schedules effectively meet service requirements: plan, organize, direct and manage sales team. • Monitor the gradual achievements of sales Targets throughout the month and report progress accordingly. • Provide consistent team coaching to ensure continuous improvements recognize and reward effective skills and behaviors. Conduct regular performance reviews and follow-up on development plan. • Accountable for the delivery of various reporting tools, analyze finding and recommend improvements (sell thru, brand and product analysis, footfall…) • Cultivate a culture of excellence customer service, leading by example on the sales floor. • Offer fashion consultation to customers and walk them through the store for better sales. • Deal professionally and efficiently with customers’ complaints. • Attend FPU meetings and participate in the development of floor objectives and targets. • Maintain inventory control, spot checks, stock counts and oversee delivery • Responsible for sending and receiving transfers between stores and warehouses. • Ensure proper Display and visual merchandising standards at all times. • Oversee and check the operation’s checklist on daily basis to ensure maintenance and floor standard is met at all time. • Supervise the cleaners and assure the timely and accurate completion of tasks as per checklist and agreed standards. • Handle POS transactions from returns, refunds, discounts….and investigate daily discrepancies and employee purchases. • Ensure that ABC and tenants ‘employees abide by set policies, procedures and ABC standards particularly in terms of grooming and presentation . • Makeup training for all ABC female employees. • Work closely with the marketing team in coordinating events. • Ensure the implementation of audit processes and policies. • Report to Area manager. Show less

Account coordinator manager, Makeup Artist and Beauty advisor

• Oct 2001 - Sep 2011

• Recruiting for new BAS • Dealing with suppliers (Aishti & ABC), manufactures of the counters Sinaat (all kind of Maintenance, Podiums…). Warehouses, Printech (visuals and light box designers ) • Train and Educate the Makeup Artists and Skin Care Beauty experts guidelines, and responsibilities • Follow up the Merchandizing guide lines for both brands • Responsible of managing the counters, Makeup Artists and sales representative. • Organization for any event in the stores for the brands mentioned above. • Control and check store and warehouse stocks. 1. Replace orders and follow up with Aishti and ABC Cosmetics management in terms of having the goods on time. 2. Check all the transactions from the warehouse to the store or to any point of sale. • Follow up with the Group BAS in terms of Attendance, Annual Leave, and Grooming to be sure that they are representing the proper image of the brands. • Report to the Country Manager ( Viviane Helou Lebanon and Jordan Estee Lauder Group country manager) 1. Updating stock reports 2. Monthly orders 3. Monthly sales 4. Targets Show less