Head of Housing & Property Services

• Jul 2023 - Present

Trustee

• Jul 2023 - Present

Director

• Jul 2021 - Present

Independent Trustee

• May 2016 - Present

To ensure successful running and governance of Hillier House - a member of the Almshouses Association. To ensure successful running and governance of Hillier House - a member of the Almshouses Association.

Customer Partnership Manager

• Jul 2019 - Jun 2023

Ensuring a comprehensive housing management service is delivered to residents alongside estate improvement initiatives. A key focus is strengthening community networks and providing representation at multi-agency forums.

Tenancy Sustainability Manager (Maternity Cover)

• Jun 2018 - Jun 2019

Taking responsibility for specialist tenancy management services including Anti-Social Behaviour and Tenancy Support and managing the Temporary Accommodation and Independent Living Accommodation Schemes across the region.

Income Recovery Manager

• Jun 2016 - Jun 2019

Managing the Income Recovery function for circa. 4,000 tenants across mixed tenures in the southern region. Taking a regional lead on; welfare benefit reforms, financial inclusion, tenancy fraud and court action enforcement.

Life Skills Manager

• Oct 2015 - May 2016

The purpose of this role was to research, scope, design and implement a national pilot programme for a new skills development and employability service for Accent residents to assist in tenancy sustainability. This involved working with regional operational teams and commissioning external services to support the programme.

Contact Center Manager

• Oct 2013 - Oct 2015

Managing the Business Support and Customer Services functions for the southern region, ensuring excellent levels of service for colleagues, residents and the Customer Service Committee.

Independent Trustee & Company Secretary

• Feb 2017 - Oct 2020

Providing strategic direction & governance to this community centre, focused on improving opportunities and the health and wellbeing of the local community. Providing strategic direction & governance to this community centre, focused on improving opportunities and the health and wellbeing of the local community.

Business Support/Board Coordinator

• Feb 2012 - Sep 2013

Providing executive support to the Board and Senior Management team. Providing Business Support to the wider orgainsation, overseeing central processes such as; Internal Communications, Training, Inductions and Business Continuity. Providing executive support to the Board and Senior Management team. Providing Business Support to the wider orgainsation, overseeing central processes such as; Internal Communications, Training, Inductions and Business Continuity.

Service Manager

• Sep 2008 - Feb 2012

Governance Officer

• Nov 2010 - Jan 2011

Three month secondment

Service Coordinator

• Sep 2007 - Sep 2008