Experience

Peace Hills Insurance

• Canada
• Insurance
• 1 - 100 Employee

• Corporate Underwriting Manager

  • Apr 2018 - Present



Belair Insurance Company Inc. (previously Canadian Direct Insurance)

• Edmonton, Canada Area

• Director, Personal Lines

  • Dec 2014 - Dec 2016

  Director, Personal Lines, 2015 – 2016 Reporting to the Vice-President, Pricing and Underwriting, led and managed a team of specialists and analysts responsible for Corporate Underwriting, Western region (Alberta and British Columbia). - Led and developed a team of individuals into new roles, becoming subject matter experts (SME) on new products and projects. - Conversion of the Canadian Direct Insurance books to the Belair Direct platform. - Provided support for the Regional (front line) Underwriting teams for the Western region. - Reviewed processes to increase efficiencies in the Call Centre and Regional (front line) Underwriting teams. - Managed team to perform topic audits, to ensure compliance and identify areas for training and development. Senior Manager, Underwriting Operations, 2014 – 2015 Reporting to the Chief Underwriter, led and managed a team of Underwriters, whose main responsibility was the day to day management of Underwriting on a file by file basis, but also the maintenance of guidelines, wordings and processes. - Responsible for training and development of the Underwriting team, administration of binding authority and recommendations for training to the Call Centres. - Managed and conducted underwriting audit reviews on underwriters, sales and service advisors to ensure adherence to guidelines, policies and procedures. Show less



AMA - Alberta Motor Association

• Canada
• Consumer Services
• 700 & Above Employee

• Supervisor, Personal Lines Underwriting

  • Jun 2008 - Dec 2014

  Supervisor, Insurance Underwriting, Policy and Process, 2012 -2014 Led a team of business analysts responsible for system adherence to policies and guidelines, to meet business objectives of retention and growth. - Identification, creation and prioritization of change requests for the policy management system. - Documentation of business processes identified for improvement, and further automation. - Launch and maintenance of online underwriting manuals. Supervisor, Personal Lines Underwriting, 2008 - 2012 Led a team of personal lines auto and property underwriters - Responsible for achieving and maintaining service levels with respect to renewal turn around time, new business and endorsement review. Show less