Experience

Atlantic Energy

• United States
• Oil and Gas
• 1 - 100 Employee

• Customer Service Retention Specialist

  • Jan 2019 - Present

  Over achieved retention targets by over 135% in 2021. 2021 customer promoter score of 119% attainment. Hyper-forced on cross-functional collaboration to drive resolution and improvement to customer issues. Engaging with cross-functional partners (operations, accounting, sales, etc.) to spearhead remediation of thematic problems. Naturally driven to improve processes to more effectively service our customers. Improve our internal compliance management system (Salesforce). Strong data analysis skills to review and report on compliance data to find trending pain points, and identify opportunities.



Target

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Feb 2017 - Jan 2019

  Maintained a 90%+1 ratio for adding accessories and complimentary purchases. Adherence to all company protocols while peer coaching to ensure department-wide adherence. Educated customers about the brand to incite excitement about our companies missions and values. Resolve all customers complaints while prioritizing customer satisfaction. Maintained a 90%+1 ratio for adding accessories and complimentary purchases. Adherence to all company protocols while peer coaching to ensure department-wide adherence. Educated customers about the brand to incite excitement about our companies missions and values. Resolve all customers complaints while prioritizing customer satisfaction.



General Security Services, LLC

• United States
• Security and Investigations
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2015 - Dec 2015

  Managed receptionist area while greeting visitors and answering phones. Handled all incoming and outgoing correspondences. Organized files, developed spreadsheets and maintained files for employees. Drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and team conferences. Managed receptionist area while greeting visitors and answering phones. Handled all incoming and outgoing correspondences. Organized files, developed spreadsheets and maintained files for employees. Drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and team conferences.