Experience

CareerWise Colorado

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• • Sep 2021 - Present

• • Jul 2018 - Sep 2021



ResCare Workforce Services

• United States
• Staffing and Recruiting
• 700 & Above Employee

• • Jan 2018 - Jul 2018

  Act as liaison for the One –Stop Operators and community partners throughout the City of Denver while leveraging and educating partners on area servicesMaintain a bi-weekly communication to over 200 community partners including events, services, and other workforce highlightsIdentify organization needs and offer services including customized workshop training, online ResCare Academy training, kenexa training, and information sessionsGather and create community resource materials to present and share with in house staff as well and community partners to better serve the Denver communityDevelop Connect 2 Success curriculum to provide up to date information and industry trends in job searching, networking, and succeeding on the jobAttend community events to share current workforce services and connect with partners to leverage services to best serve the Denver communityReport community engagement efforts including services and referrals received Show less

• • Jan 2017 - Dec 2017

  Assessed training needs through one-on-one client interactions, open class discussions and review of Ray’s surveysObtained, organized, or developed training materials, handouts, and visual materialsEvaluated training materials prepared by instructors, such as outlines, text, or handoutsStrategically scheduled workshops to meet job seeker needs by evaluating attendance and location needs of Westside and Eastside



Follett Higher Education

• United States
• Retail
• 700 & Above Employee

• • Jan 2015 - Jan 2017

  Acted as regional leader using high awareness and utilization of Follett resources to train and develop region associates. Train & mentor new store and department managersFocus group for future program enhancementsAssist in deployment of new directives and functionalityEnsure stores are in compliance with corporate policies and procedures

• • Apr 2012 - Jan 2017

  Responsible for managing all functions of store including budgets, financial goals, service levels, policy administration, employment, supervision and development of store staff, maintenance of sales and inventory records and related matters, Coordinate sale promotions, special events, book signings, and directs employees in preparing merchandise displays and store layout. Ensures compliance with company policies and procedures related to store security, staff, and merchandise, Interfaces with students, faculty, staff, and school administrators ensuring good campus relations, and resolves complaints and escalated issues in a timely and satisfactory manner. Show less

• • Mar 2010 - Mar 2012

  Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on store, company, and/or school operations. Receive, verify, and merchandise in accordance with company standards. Routinely audit accounting and cash functions to ensure policies and procedures are being followed. Partner with various support partners including store operations, AP, HR, and training

• • Feb 2008 - Feb 2010

  Greets customers and answers phones to respond to inquiries and resolve escalated issues. Managed cash and executed store closing procedures. Maintain store merchandise including ordering, receiving, and visual merchandising.