Nate Tollefsen
Director of Vendor Operations at Supply Chimp- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Amanda Cooper
Nate is a very talented and highly-skilled professional, communicator, and extraordinary leader. He oversees three critical teams in our business - Government Contracts, Products, and Vendors. These are the lifeblood of our company, due to our work being in a government space that by its very nature adds extreme levels of complications, requirements, and restrictions for each and every contract, product, and vendor that we use. Nate has not only been able to understand all of these government requirements and contract rules, but he has set up and built strong teams that can handle anything thrown in their direction. He has mentored all of his employees to be problem solvers and independent thinkers, and as a result they have the ability to successfully tackle a wide variety of complex issues. His team speaks very highly of him as both a manager and a colleague, especially during the most challenging and busiest times of the year. He can always be counted on to think on his feet and adapt to multifaceted situations accordingly.
Amanda Cooper
Nate is a very talented and highly-skilled professional, communicator, and extraordinary leader. He oversees three critical teams in our business - Government Contracts, Products, and Vendors. These are the lifeblood of our company, due to our work being in a government space that by its very nature adds extreme levels of complications, requirements, and restrictions for each and every contract, product, and vendor that we use. Nate has not only been able to understand all of these government requirements and contract rules, but he has set up and built strong teams that can handle anything thrown in their direction. He has mentored all of his employees to be problem solvers and independent thinkers, and as a result they have the ability to successfully tackle a wide variety of complex issues. His team speaks very highly of him as both a manager and a colleague, especially during the most challenging and busiest times of the year. He can always be counted on to think on his feet and adapt to multifaceted situations accordingly.
Amanda Cooper
Nate is a very talented and highly-skilled professional, communicator, and extraordinary leader. He oversees three critical teams in our business - Government Contracts, Products, and Vendors. These are the lifeblood of our company, due to our work being in a government space that by its very nature adds extreme levels of complications, requirements, and restrictions for each and every contract, product, and vendor that we use. Nate has not only been able to understand all of these government requirements and contract rules, but he has set up and built strong teams that can handle anything thrown in their direction. He has mentored all of his employees to be problem solvers and independent thinkers, and as a result they have the ability to successfully tackle a wide variety of complex issues. His team speaks very highly of him as both a manager and a colleague, especially during the most challenging and busiest times of the year. He can always be counted on to think on his feet and adapt to multifaceted situations accordingly.
Amanda Cooper
Nate is a very talented and highly-skilled professional, communicator, and extraordinary leader. He oversees three critical teams in our business - Government Contracts, Products, and Vendors. These are the lifeblood of our company, due to our work being in a government space that by its very nature adds extreme levels of complications, requirements, and restrictions for each and every contract, product, and vendor that we use. Nate has not only been able to understand all of these government requirements and contract rules, but he has set up and built strong teams that can handle anything thrown in their direction. He has mentored all of his employees to be problem solvers and independent thinkers, and as a result they have the ability to successfully tackle a wide variety of complex issues. His team speaks very highly of him as both a manager and a colleague, especially during the most challenging and busiest times of the year. He can always be counted on to think on his feet and adapt to multifaceted situations accordingly.
Experience
-
Supply Chimp
-
United States
-
Retail
-
1 - 100 Employee
-
Director of Vendor Operations
-
Sep 2022 - Present
-
-
Data Operations Manager
-
Jan 2020 - Sep 2022
IMPLEMENTED a support center across the company using Zoho Desk.UTILIZED ticketing system to manage support requests related to the Innovation Division.SERVED as a Help Desk for the Customer Success Group to oversee customer service, order processing, and vendor management.MAINTAINED data integrity through standardized expectations and anomaly reduction.REDUCED excess product data by 97% and labor hours by 66% while updating product data management processes.MENTORED data analyst employee into a promoted role as lead Data Visualization Specialist. Show less
-
-
Supply Chain Manager
-
Jul 2018 - Jan 2020
DEVELOPED and promoted two fully trained members to the management team.LED staff that resulted in their promotion from department lead to Vendor Manager and GSA Contract Manager.MANAGED 12 government contracts, 200+ vendor partnerships, and 2+ million products.PLAYED a key role in managing the Government contracts
-
-
Front End Design Ninja
-
Jan 2018 - Jun 2018
Magento platform based web design and implementation.
-
-
-
Milestone Technologies, Inc.
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Quality Assurance Supervisor
-
Jan 2017 - Oct 2017
STREAMLINED and implemented Quality Assurance protocols and processes for Tier 1 and Tier 2 phone, chat, and email support agents for global contact center operations.The role of Quality Assurance Supervisor is affording me the opportunity to further develop my leadership skills with a new focus. Serving as liaison between my employer, our client, and my team has helped to hone my communication, analytical, and strategic planning skills. My responsibilities include: -Devise procedures to inspect and report quality issues-Monitor all operations that affect quality-Supervise and guide inspectors, technicians and other staff-Assure the reliability and consistency of production by checking processes and final output-Appraise customers’ requirements and make sure they are satisfied-Report all malfunctions to operations management to ensure immediate action-Facilitate proactive solutions by collecting and analyzing quality data-Review and modify current standards and policies-Create, analyze and record: quality reports, statistical reviews and relevant documentation Show less
-
-
Contact Center Operations Supervisor
-
Oct 2013 - Dec 2016
Responsible for assisting a team of 15-20 Contact Center Technicians in supporting external customers regarding all facets of the personal and corporate computing environment. Firsthand supporting in both software and hardware in a desktop support role and via remote communications (phone, chat, and email) which supports escalations, effective technical coaching sessions and promotion of high-touch customer service.- Worked with the Operations Managers and Management to improve upon current delivery methodologies.- Collaborated with Workforce Management to manage staff assignments to either meet or exceed client SLA requirements.- Regularly collaborated with various groups to work out complex configuration issues, and provide guidance and documentation back to the team.- Ensure that Agents clearly understand policies, procedures, and service level agreements, as well as ensure compliance with quality and service delivery metrics for all assigned services. - Fostered a collaborative environment and cultivated a team centered environment which increased job satisfaction. - Mentored the team on customer service techniques, ensuring that technicians received proper training to meet the role requirements. -Escalation point for Technicians. Working on the most difficult tickets/issues. Show less
-
-
-
-
Restaurant General Manager
-
Jan 2008 - Nov 2008
-
-
-
Staples Solutions
-
Netherlands
-
Business Supplies & Equipment
-
400 - 500 Employee
-
General Manager
-
Feb 2000 - May 2006
Overall operations of the store location. This building generated approximately $7 million in sales annually. Oversaw every aspect of sales and operations and received several accommodations for store controls and profitability. Overall operations of the store location. This building generated approximately $7 million in sales annually. Oversaw every aspect of sales and operations and received several accommodations for store controls and profitability.
-
-
Education
-
2008 - 2009
Axia College
Associate of Arts - AA, Business, Management, Marketing, and Related Support Services
Community
