Experience

Nampa Senior High School
• United States
• 1 - 100 Employee
• High School Social Studies Teacher

  • Aug 2021 - Present


PacificSource Health Plans

• United States
• Insurance
• 700 & Above Employee

• Service Desk Technician

  • Apr 2020 - Nov 2020

  Contracted by Everest Consults, Inc. Resolve various Tier I hardware and software issues through both physical interaction and the Helpdesk phone que. Image systems and assist in laptop swaps and deployments. Repair and replace equipment when necessary. Contracted by Everest Consults, Inc. Resolve various Tier I hardware and software issues through both physical interaction and the Helpdesk phone que. Image systems and assist in laptop swaps and deployments. Repair and replace equipment when necessary.



PlusOne Solutions, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• IT Help Desk Specialist

  • Mar 2017 - Mar 2020

  Resolved various hardware and software issues. Primary point of contact for IT Help Desk requests and triaged the tickets as they came into the queue. Resolved tickets to meet designated SLA and was responsible for regular patch management, as well as hardware and software trouble shooting. Replaced necessary hardware when needed and performed new PC deployment and end-user training. Additionally, I was responsible for image creation, server deployment, Active Directory management and hardware networking. My position also involved helping the company achieve PCI compliance for 3 years Show less



Grimaldi's Pizzeria

• United States
• Restaurants
• 1 - 100 Employee

• Kitchen Ambassador

  • Jan 2016 - May 2017

  Responsible for training all new employees to the kitchen. I employed the EDGE method, explain, demonstrate, guide, and enable, on all new members of the kitchen staff. I was responsible for ensuring all new employees could function in a shift without help, as well as coaching them to become high performing members of the team regardless of which one of 5 shifts they were assigned.

• Lead Kitchen Prep

  • Jun 2014 - Jan 2016

  In addition to expertly toss and shaping the pizza crusts, I also directed the operation between the mangers and the kitchen staff. I was responsible for my shift team and provided direction to ensure a safe and compliant kitchen.