IT Support Analyst

• Oct 2023 - Present

-Provisioned and troubleshoot Azure Virtual Machines (VMs), VNets, and Network Security Groups (Firewalls) -Provided support for the setup, configuration and troubleshooting of the osTicket system -Administered Active Directory basics, including user creation, role assignment, and security group management. -Created and manged file share permissions on Windows Server to maintain data security and accessibility -Diagnosed and resolved basic network issues to minimize downtime and… Show more -Provisioned and troubleshoot Azure Virtual Machines (VMs), VNets, and Network Security Groups (Firewalls) -Provided support for the setup, configuration and troubleshooting of the osTicket system -Administered Active Directory basics, including user creation, role assignment, and security group management. -Created and manged file share permissions on Windows Server to maintain data security and accessibility -Diagnosed and resolved basic network issues to minimize downtime and improve overall network reliability. -Demonstrated understanding of DNS fundamentals, effectively troubleshooting related issues and optimizing configurations. Show less -Provisioned and troubleshoot Azure Virtual Machines (VMs), VNets, and Network Security Groups (Firewalls) -Provided support for the setup, configuration and troubleshooting of the osTicket system -Administered Active Directory basics, including user creation, role assignment, and security group management. -Created and manged file share permissions on Windows Server to maintain data security and accessibility -Diagnosed and resolved basic network issues to minimize downtime and… Show more -Provisioned and troubleshoot Azure Virtual Machines (VMs), VNets, and Network Security Groups (Firewalls) -Provided support for the setup, configuration and troubleshooting of the osTicket system -Administered Active Directory basics, including user creation, role assignment, and security group management. -Created and manged file share permissions on Windows Server to maintain data security and accessibility -Diagnosed and resolved basic network issues to minimize downtime and improve overall network reliability. -Demonstrated understanding of DNS fundamentals, effectively troubleshooting related issues and optimizing configurations. Show less

Ecommerce Business Owner

• Aug 2020 - Present

Leveraging data-driven insights to drive e-commerce success. Through advanced analytics, I inform strategic decision-making, enhance customer experiences, and drive sales growth. With strong computer skills and data analysis, I optimize marketing strategies for business growth. Leveraging data-driven insights to drive e-commerce success. Through advanced analytics, I inform strategic decision-making, enhance customer experiences, and drive sales growth. With strong computer skills and data analysis, I optimize marketing strategies for business growth.

Student

• Oct 2023 - Oct 2023

Portfolio: Https://github.com/itnatepena __________________________________________ Microsoft Azure Virtual Machines Help Desk Ticketing Systems (osTicket, Jira) Virtual Private Networks Active Directory DNS Exploration Network Files Shares and Permissions Portfolio: Https://github.com/itnatepena __________________________________________ Microsoft Azure Virtual Machines Help Desk Ticketing Systems (osTicket, Jira) Virtual Private Networks Active Directory DNS Exploration Network Files Shares and Permissions

Construction Worker

• Jun 2019 - Aug 2020

Food and Nutrition Services

• Jan 2019 - Jan 2020

Warehouse Lead, Coffee Roaster

• Jan 2013 - Jan 2016

Tele-Recruiter

• Aug 2010 - Sep 2012