Experience

Worksighted

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Aug 2023 - Present

  Holland, Michigan, United States 1. Assist Project Managers in developing project plans, goals, and budgets while identifying the resources needed to measure results in ConnectWise. 2. Provide administrative support for the Professional Services team, including After Action Review preparation. 3. Understand overall project objectives, as well as the role and function of each project team member. 4. Participate in project planning meetings to clearly identify scope, needs, and priorities to support the goals of the… Show more 1. Assist Project Managers in developing project plans, goals, and budgets while identifying the resources needed to measure results in ConnectWise. 2. Provide administrative support for the Professional Services team, including After Action Review preparation. 3. Understand overall project objectives, as well as the role and function of each project team member. 4. Participate in project planning meetings to clearly identify scope, needs, and priorities to support the goals of the project. 5. Coordinate delivery and implementation of projects that meet quality assurance standards. 6. Ensure that all technical and project documentation is maintained during projects and handed-off post project completion. Document and follow up on important actions from meetings. 7. Coordinate internal resources and third party stakeholders to ensure on-time completion with budgetary requirements. 8. Record and manage project issues, performing risk management and escalating to leadership when needed. 9. Communicate with clients by keeping them informed on progress, notifying them of impending changes, agreed outages, and downtime. 10. Multi-task multiple, small technology projects at one time. 11. Work closely with Sales, Implementation Services Manager, Project Engineers, Design Engineers, and other team members to continuously evolve and improve our processes using best in class methodologies. 12. Establish strong relationships with clients and provide excellent service with a client-centric attitude. Drive a high level of client satisfaction by maintaining specific knowledge of the client and how services and products relate to their business strategy and goals. 13. Manage change order process and work with internal teams to communicate changes as well as approval by clients. 14. Utilize the company-provided tools for weekly check-ins, 1-on-1s, and L10 meetings to ensure frequent communication and collaboration. 15. Any other duties and tasks that are required by the Company.

• Service Call Coordinator

  • Aug 2022 - Aug 2023

  Holland, Michigan, United States Address and triage all incoming support requests (phone, email, or automated) to accurately determine the issue and urgency. Dispatch and assign all support requests to an engineering resource or department dependent on skill set and capacity. Resolve basic level customer issues and watch as tickets are escalated to understand potential solutions to higher level problems. Meet or exceed minimum standard of SLA response time, calls answered, and CSAT ratings. Communicate internally… Show more Address and triage all incoming support requests (phone, email, or automated) to accurately determine the issue and urgency. Dispatch and assign all support requests to an engineering resource or department dependent on skill set and capacity. Resolve basic level customer issues and watch as tickets are escalated to understand potential solutions to higher level problems. Meet or exceed minimum standard of SLA response time, calls answered, and CSAT ratings. Communicate internally and externally to provide information and updates regarding client support requests, updating documentation as needed. Coordinate with other departments as necessary to continuously improve the support experience. Verify supported and unsupported users for proper Criterion agreement billing. Ensure information accuracy during support ticket creation and dispatch.



Chase

• United States
• Financial Services
• 700 & Above Employee

• Home Lending Associate

  • Sep 2020 - Aug 2022

  Milwaukee, Wisconsin, United States NMLS ID: 2032508 Guide customers through the home lending process, focusing on digital platform streamlined products. Work in multiple systems (MAX, MPX, LenderLive) in order to complete customer applications and successfully bring customers through to Conditional Approval. Training and mentoring new colleagues, sharing knowledge and best practices to new hires and existing team members. Participate in new hire shadowing in order to guide new team members through the refinance… Show more NMLS ID: 2032508 Guide customers through the home lending process, focusing on digital platform streamlined products. Work in multiple systems (MAX, MPX, LenderLive) in order to complete customer applications and successfully bring customers through to Conditional Approval. Training and mentoring new colleagues, sharing knowledge and best practices to new hires and existing team members. Participate in new hire shadowing in order to guide new team members through the refinance process and ensure success for both colleague and customer. Manage a daily pipeline of customers and follow up as necessary in order to keep the process moving smoothly and ensure customer satisfaction. Maintain application count, customer survey, and pipeline targets. Utilize Excel, PowerPoint, Word, and other tools as needed. Create and maintain personal reference material and pipeline tracking in order to ensure customer satisfaction with the refinance process. Show less



INT Technologies

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Technical Recruiter

  • Feb 2020 - Jul 2020

  Work 100% remotely to recruit IT and Finance talent across the United States. Handle recruiting for multiple clients, including an enterprise Financial Firm with strict requirements. Manage recruitment and hiring process from sourcing talent through onboarding. Utilize Bullhorn ATS to manage and document the recruiting process. Utilize Web 2.0 platforms as recruiting tools including LinkedIn, Twitter, and Facebook. Work closely with Recruiting Director and Sales Team to source… Show more Work 100% remotely to recruit IT and Finance talent across the United States. Handle recruiting for multiple clients, including an enterprise Financial Firm with strict requirements. Manage recruitment and hiring process from sourcing talent through onboarding. Utilize Bullhorn ATS to manage and document the recruiting process. Utilize Web 2.0 platforms as recruiting tools including LinkedIn, Twitter, and Facebook. Work closely with Recruiting Director and Sales Team to source, identify, and place high level talent in competitive markets across the country. Facilitate relationships with third party vendors, including talent working on H1B, EAD and TN visas. Maintain compliance with applicable State and Federal laws throughout the recruiting process. Analyze and gather market information in order to inform internal leadership and the client of current market realities and trends. Show less



QPS Employment Group

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Professional Recruiter

  • Aug 2019 - Feb 2020

  Greater Milwaukee Area Brought on to spearhead the company's entry into the IT recruiting sector, business was focused solely on Manufacturing recruiting prior. Worked closely with the Recruiting Director and Sales team to identify IT recruiting needs and develop new business relationships. Recruited a wide variety of IT positions across WI, IL, MI, NE, MN, IN, and MD. Maintained adherence to all applicable KPI’s. Gather and analyze market information in order to maximize recruiting performance and inform… Show more Brought on to spearhead the company's entry into the IT recruiting sector, business was focused solely on Manufacturing recruiting prior. Worked closely with the Recruiting Director and Sales team to identify IT recruiting needs and develop new business relationships. Recruited a wide variety of IT positions across WI, IL, MI, NE, MN, IN, and MD. Maintained adherence to all applicable KPI’s. Gather and analyze market information in order to maximize recruiting performance and inform leadership, sales, and client decision-making. Collaborated with many internal recruiting teams and departments at all levels of the business. Utilized Web 2.0 platforms as recruiting tools including LinkedIn, Twitter, and Facebook. Utilized Bullhorn CRM and ATS system to manage and document the recruiting process Utilized Excel, Word and Powerpoint to create documentation, track candidate progress, and track key data points. Show less



Experis

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Key Accounts Lead Recruiter

  • Aug 2017 - Apr 2019

  Greater Milwaukee Area Lead a team of 10 recruiters working for a dedicated financial client, managing on-the-floor day to day recruiting activities and assisting with recruiting, sourcing, candidate lockdown, pipeline management and more. - Manage and balance workload for the recruiting team, distribute requirements and assist in efforts to fill the job. - Built and maintained a living Sharepoint database of manager and candidate information in order to better serve the client and gain a competitive… Show more Lead a team of 10 recruiters working for a dedicated financial client, managing on-the-floor day to day recruiting activities and assisting with recruiting, sourcing, candidate lockdown, pipeline management and more. - Manage and balance workload for the recruiting team, distribute requirements and assist in efforts to fill the job. - Built and maintained a living Sharepoint database of manager and candidate information in order to better serve the client and gain a competitive advantage. - Assist with difficult situations as needed, managing candidate relationships and ensuring candidate lockdown. - Successfully navigate one of the most complex vendor programs handled by Experis, learning and maintaining compliance with policy and procedure dictated by the client and vendor management company. - Work directly with recruiters to grow their skillsets, training and coaching on sourcing strategies, candidate lockdown, organization, time management, and general career advancement goals. - Strategize and coordinate with Sales and National Delivery management to plan ahead. - Create tools using Excel, Sharepoint and Office Online to coordinate mass hiring events involving dozens of candidates. - Travel to client sites to organize hiring events on the ground, managing candidates in person and setting expectations.

• CORE Recruiter

  • May 2015 - Aug 2017

  Milwaukee, WI Experis- a Division of ManpowerGroup (NYSE: MAN)- is the world leader in innovative workforce solutions, creates and delivers high-impact solutions that enable our clients to achieve their business goals and enhance their competitiveness. With over 60 years of experience, our $22 billion company creates unique time to value through a comprehensive suite of innovative solutions that help clients win in the Human Age. ManpowerGroup maintains the world’s largest and industry-leading network of… Show more Experis- a Division of ManpowerGroup (NYSE: MAN)- is the world leader in innovative workforce solutions, creates and delivers high-impact solutions that enable our clients to achieve their business goals and enhance their competitiveness. With over 60 years of experience, our $22 billion company creates unique time to value through a comprehensive suite of innovative solutions that help clients win in the Human Age. ManpowerGroup maintains the world’s largest and industry-leading network of nearly 3,900 offices in over 80 countries and territories, generating a dynamic mix of an unmatched global footprint with valuable insight and local expertise to meet the needs of its 400,000 clients per year, across all industry sectors, small and medium-sized enterprises, local, multinational and global companies. Recruit for technical positions in all of the lower 48 states, with placements in Florida, California, North Carolina, Texas, Washington, New York, Pennsylvania, North Dakota, Illinois, New Jersey, Vermont, Maryland, Georgia, and Louisiana. Source for talent in the IT and Pharmaceutical industries on behalf of numerous Fortune 500 clients. Utilize web 2.0 platforms as a method of contact incl. LinkedIn, Google Plus, Twitter, Facebook. Utilize VMS systems including FOX, SalesForce and Beeline. Perform technical screening to determine candidate eligibility. Facilitate interactions with third party candidate vendors, including talent working on H1B, EAD and TN visas. Facilitate expedient and efficient communication with client companies. Work with clients to set up interview times and prepare candidates for interviews, follow up post interview. Utilize Microsoft Office Suite 2007, 2010, 2013, 365 and 2016 to prepare candidate resumes and create tracking spreadsheets to organize talent in the pipeline.



Associated Bank

• United States
• Financial Services
• 700 & Above Employee

• Collections Counselor II

  • Dec 2010 - Jun 2014

  Stevens Point, WI At Associated Banc-Corp, we’re proud of our long and rich tradition of providing superior financial services to our communities, combined with exceptional customer service. Personal service is our guiding principle, from providing products that meet and exceed individual customer needs, to doing the “little things” that make your experience with Associated a special one. - Managed delinquent Fannie Mae (FNMA) and Freddie Mac (FHLMA) mortgages from 1 day past due through foreclosure. -… Show more At Associated Banc-Corp, we’re proud of our long and rich tradition of providing superior financial services to our communities, combined with exceptional customer service. Personal service is our guiding principle, from providing products that meet and exceed individual customer needs, to doing the “little things” that make your experience with Associated a special one. - Managed delinquent Fannie Mae (FNMA) and Freddie Mac (FHLMA) mortgages from 1 day past due through foreclosure. - Contacted customers to make payment arrangements and inform customers of current or pending action on their accounts. - Created policy and procedure training materials for new hires. - Served as a trainer/mentor for new hires. - Informed customers of their rights and possible action pursuant to applicable laws. - Assisted in managing a backlog of delinquent overdrawn checking accounts before they were moved to an outside agency. - Created and used Excel spreadsheets to track and monitor customers progress through delinquency. - Used phone, email, mail and fax as methods of contact. - Performed skip traces using public and private databases to proactively contact delinquent customers with whom we had no contact. - Negotiated payment schedules to assist customers in returning their accounts to a current status. - Assisted qualified customers in applying for loan modification through Associated Bank as well as FNMA/FHLMC. - Provided unbiased, outside sources of information regarding bankruptcy and debt assistance to interested customers. Show less