Experience

Forward Service Corporation

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Refugee Programs Team Lead

  • Mar 2022 - Present

  Madison, Wisconsin, United States Provide day-to-day management of the Refugee programs (Road to Livelihood, Refugee Cash Assistance, Refugee Medical Assistance and Wilson Fish) at FSC, related case management programs and customer services, to include program monitoring, data collection and reports, and performance management.

• Job Developer Team Lead

  • Nov 2018 - Mar 2022

  Madison, Wisconsin Area Direct supervision of staff throughout a multi-county region assuring that program activities and requirements are in compliance with the program, corporate, local, state and federal policies. Directly manage and supervise the Road To Livelihood Program, which focuses on employment and training for refugees resettled in the Dane County area, and WETAP vehicle repair/purchase program which helps low income individuals secure reliable transportation for employment. Responsible for coordinating… Show more Direct supervision of staff throughout a multi-county region assuring that program activities and requirements are in compliance with the program, corporate, local, state and federal policies. Directly manage and supervise the Road To Livelihood Program, which focuses on employment and training for refugees resettled in the Dane County area, and WETAP vehicle repair/purchase program which helps low income individuals secure reliable transportation for employment. Responsible for coordinating job development efforts within entire region. Accurate and timely program reporting, which includes the preparation of reports for management ensuring consistent and high quality program delivery.

• Account Representative

  • Apr 2017 - Nov 2018

  Madison, Wisconsin Area Direct and manage the WETAP vehicle repair program by working with local community centers and non-profit partners to locate customers, as well as building relationships with local auto-repair shops in order to provide affordable, subsidized loans to community members. Member of the Wisconsin Association of Mobility Managers (WAMM), Madison Area Resource Committee, and Welcome Home Re-entry partner. Collaborate with local businesses and non-profits to create and find employment opportunities… Show more Direct and manage the WETAP vehicle repair program by working with local community centers and non-profit partners to locate customers, as well as building relationships with local auto-repair shops in order to provide affordable, subsidized loans to community members. Member of the Wisconsin Association of Mobility Managers (WAMM), Madison Area Resource Committee, and Welcome Home Re-entry partner. Collaborate with local businesses and non-profits to create and find employment opportunities for members of the RCA (refugees), Wisconsin Works, and FSET (foodshare) programs. Lead a weekly Job Club to develop job-readiness skills and provide resources for 5-10 RCA customers in order to help them reach their specific career and life goals.



Edgewood High School

• United States
• 1 - 100 Employee

• Assistant Varsity Baseball Coach

  • Jan 2014 - Present

  Madison, Wisconsin Area Lead 15 high school baseball players at practice and games five days each week, ensuring order, structure, and safety for all players. Teach players the proper way to play the game as a team, as well as helping to improve their individual abilities, while still reinforcing the life lessons, such as teamwork, and handling success and defeat, which baseball presents.



EatStreet

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• National Brand Growth Manager

  • Sep 2016 - Apr 2017

  Madison, Wisconsin Area Created, developed, and maintained 1,200 active restaurant accounts in 11 markets while maximizing revenue for EatStreet by building strategic relationships with restaurant owners, General Managers, and decision makers. Perform independent account research in order to grow sales within each market and exceed monthly commission goals. Travel to emerging markets with specific marketing plans in order to generate new customers and grow our restaurant base to increase market share and… Show more Created, developed, and maintained 1,200 active restaurant accounts in 11 markets while maximizing revenue for EatStreet by building strategic relationships with restaurant owners, General Managers, and decision makers. Perform independent account research in order to grow sales within each market and exceed monthly commission goals. Travel to emerging markets with specific marketing plans in order to generate new customers and grow our restaurant base to increase market share and sustainability.

• Customer Care Associate

  • Sep 2015 - Sep 2016

  Madison, Wisconsin Area Problem solved and troubleshot issues with over 15,000 partnered restaurants, including order issues, account/report problems, and menu changes on a daily basis. Received, sorted, and managed customer and restaurant calls and emails, developing strong communication and decision making skills.



Student United Way

• Fund-Raising

• Volunteer Chair

  • May 2013 - Dec 2015

  Madison, Wisconsin Area Coordinated volunteer opportunities with organizations such as Polar Plunge and Relay for Life for Student United Way members to gain volunteer experience and help others in the community.



Madison Mallards Baseball Club

• Seasonal Operations Manager

  • May 2015 - Aug 2015

  Madison, Wisconsin Area Tracked food and beverage inventory levels in Diamond Center Court Yard and Backstop Concessions area to ensure optimum levels depending on home-stand length, and upcoming promotional schedules. Staffed and managed upwards of 40 part-time employees and interns per game in order to ensure 100% customer satisfaction while allocating resources throughout the ballpark to keep food and beverage operations running as efficient as possible. Led teams on off-site catering events such as EPIC Systems… Show more Tracked food and beverage inventory levels in Diamond Center Court Yard and Backstop Concessions area to ensure optimum levels depending on home-stand length, and upcoming promotional schedules. Staffed and managed upwards of 40 part-time employees and interns per game in order to ensure 100% customer satisfaction while allocating resources throughout the ballpark to keep food and beverage operations running as efficient as possible. Led teams on off-site catering events such as EPIC Systems employee appreciation picnic serving an 11,000 person buffet. Show less

• Event Management Intern

  • May 2013 - Aug 2013

  Madison, Wisconsin Area Budgeted and set goals while working with the Food and Beverage staff to increase profits. Managed part-time employees and ensured that all operations were running smoothly to increase the game day experience of every fan.



City of Green Lake

• Head Lifeguard

  • May 2011 - Aug 2012

  Green Lake, WI Designed the bi-weekly employee schedule, disciplined employees, covered missed shifts, and enforced beach rules to ensure safety and order. Implemented a disciplinary system for those who missed shifts or did not complete assignments in order to create a work culture of more responsible employees and to ensure the safety of all patrons.



Goose Blind Bar & Grill

• United States
• Restaurants
• 1 - 100 Employee

• Expediter

  • Jun 2008 - Aug 2012

  Green Lake, WI Worked efficiently with 20 employees during a shift to provide fast, yet accurate customer service. Developed situational, time management, and communication skills while working as the middle man between the cooks and waitresses, as well as meeting customer requests.