Experience

Ruggable

• United States
• Retail
• 200 - 300 Employee

• Senior System Administrator

  • Aug 2021 - Present

  Los Angeles, California, United States

• System Administrator

  • Jun 2019 - Present

  Greater Los Angeles Area



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tier 2 Help Desk Technician

  • Jan 2018 - Jun 2019

  El Segundo, California



Mediaid Inc

• System Administrator

  • Feb 2016 - Aug 2018

  Cerritos, California



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• VA Service Desk Agent

  • Sep 2017 - Jan 2018

  Long Beach, California Help Desk Personnel



Lunarpages Internet Solutions

• Colocation Technician

  • Jan 2017 - Jun 2017

  Greater Los Angeles Area Job Duties Colocation customer access Assist clients in DC Colocation Phone support Colocation tickets Provision new colocation spaces Clean exited colocation spaces DC walk through every 2 hours Keeps data center in a neat, clean, orderly fashion Environmental Monitoring Network monitoring Monitors servers including booting a machine when necessary Responds to server alerts as per instructions from… Show more Job Duties Colocation customer access Assist clients in DC Colocation Phone support Colocation tickets Provision new colocation spaces Clean exited colocation spaces DC walk through every 2 hours Keeps data center in a neat, clean, orderly fashion Environmental Monitoring Network monitoring Monitors servers including booting a machine when necessary Responds to server alerts as per instructions from supervisory staff Emergency contact of customers Member of On-Call staff in the event physical work is needed in the data center Rack servers Format servers Configure reboot strips Make cables Proactively alerts supervisor of needed hardware and materials Responsible for server stability Transfers accounts between servers when necessary for load balancing or account upgrades Remote hands for JSA's Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients Respond to voicemails left by Dedicated customers Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility Escalates or flags tickets and calls to Level II, III or Supervisor when necessary Utilizes Level I security access to Account Management System (Pavo) to assist customers. Document all answered call and help desk tickets accordingly Continues development of Lunarpages and systems knowledge to more effectively answer calls Performs miscellaneous job-related duties as assigned Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Sales Representative

  • Sep 2016 - Jan 2017

  Torrance, California