Experience

RSA Medical, a Xerox Company

• United States
• Information Technology and Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2013 - Present

  Attending Physician Statement (APS)Responsible for collecting medical records and reviewing specifics as requested by agents / underwriters. Responsible for payments for the release of medical recordsHIPAA compliantCoordinate communication between applicants and agentsHandle inbound /outbound calls with professionalismFollow up to ensure the completion of the call and manages assigned tasksStrong and high attention to detail at every task handled

• Customer Service Representative

  • Oct 2013 - Present

  Coordinate all activities between applicants, agents and examiners. Including but not limited to the following:Schedule exam appointments with agents and applicantsKeep records of customer interactions, recording details, inquires and complaints Refer unresolved applicant/agents grievances to designated department lead. Strong and high attention to detail at every task handled



Alden of Waterford Rehabilitation and Health Care Center

• Aurora IL

• Certified Nursing Assistant

  • Jul 2013 - Oct 2013

  Taking vital signs of resident’s and performing body measurements Dealing with medical equipment and tools to assist resident’s Monitoring and reporting residents conditions to ensure optimal health Taking vital signs of resident’s and performing body measurements Dealing with medical equipment and tools to assist resident’s Monitoring and reporting residents conditions to ensure optimal health



Geneva Nursing and Rehabilitation

• Certified Nursing Assistant

  • Jan 2013 - Jun 2013

  Taking vital signs of resident’s and performing body measurements Dealing with medical equipment and tools to assist resident’s Monitoring and reporting residents conditions to ensure optimal health Taking vital signs of resident’s and performing body measurements Dealing with medical equipment and tools to assist resident’s Monitoring and reporting residents conditions to ensure optimal health



ATC Healthcare

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• Certified Nursing Assistant

  • Jan 2013 - Jun 2013

  Taking vital signs of resident’s and performing body measurements Dealing with medical equipment and tools to assist resident’s Monitoring and reporting residents conditions to ensure optimal health Taking vital signs of resident’s and performing body measurements Dealing with medical equipment and tools to assist resident’s Monitoring and reporting residents conditions to ensure optimal health