Experience

Railroad Commission of Texas

• United States
• Oil and Gas
• 500 - 600 Employee

• System support specialist II

  • Feb 2022 - Present

  • Install and support workstations in remote locations. Install and update current image for workstations and re-image equipment as needed • Coordinate and collaborate with internal and external customers to identify potential Windows issues and recommend program improvements • Install equipment for employee use, and ensure proper installation of cable, operating systems and appropriate software and drivers. Reach out to vendors as needed for replacements, service, and assistance • Conduct product evaluations of upgraded or new hardware and software; identify strengths, weaknesses, and potential benefits to the agency; and recommend enhancements to network facilities • Create, document and update processes to resolve common issues and special configurations, maintain license keys, and maintain warranty information • Report, prioritize, and track defects, verify fixes, and perform follow-up activities to ensure that issues are resolved Show less



Sierra7, Inc.

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Help Desk Analyst

  • Jan 2021 - Feb 2022

  Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Show less



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2020 - Jan 2021



AppleOne Employment Services

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • May 2016 - May 2018

  Take inbound calls assisting residents of Austin with services being requested. Also take non emergency calls for the Austin Police Department. Take inbound calls assisting residents of Austin with services being requested. Also take non emergency calls for the Austin Police Department.