Natasza Libich
Customer Education Content Writer at Spartez (an Appfire company)- Claim this Profile
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English Native or bilingual proficiency
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Polish Native or bilingual proficiency
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Bio
Bartosz Kopański
I had a pleasure to work with Natasza on a daily basis. She's a very hard-working, committed and creative person. Natasza not only took care of customers reports (bugs, requests, product introductions, etc.) but also she managed social media channels, helped to create product marketing content, wrote tutorials and how to articles. Her outstanding communication skills, sense of humor, positive attitude, willingness to perform a variety of tasks and go the extra mile for the team make her invaluable asset to any organization.
Paweł Wakuła
I had an opportunity to work with Natasza in UXPin. As Program/Project Manager, I’ve worked closely with her over almost three years, sharing the same open office space. Natasza showed excellent communication skills and empathy that is important in the Customer Support. She always wanted to help people, which makes her an ideal customer service representative. She took the time to understand customers problem clearly. As much as Natasza wants to help others, she also had no problem asking for help or transferring an issue to the team that could solve the problem. Natasza also assisted customers in learning the product. With her excellent writing skills, she prepared many tutorials, how-to articles, and other educational resources for UXPin users. She established support guidelines for social media and Slack communities that allowed UXPin to create a coherent voice of support across different channels.
Bartosz Kopański
I had a pleasure to work with Natasza on a daily basis. She's a very hard-working, committed and creative person. Natasza not only took care of customers reports (bugs, requests, product introductions, etc.) but also she managed social media channels, helped to create product marketing content, wrote tutorials and how to articles. Her outstanding communication skills, sense of humor, positive attitude, willingness to perform a variety of tasks and go the extra mile for the team make her invaluable asset to any organization.
Paweł Wakuła
I had an opportunity to work with Natasza in UXPin. As Program/Project Manager, I’ve worked closely with her over almost three years, sharing the same open office space. Natasza showed excellent communication skills and empathy that is important in the Customer Support. She always wanted to help people, which makes her an ideal customer service representative. She took the time to understand customers problem clearly. As much as Natasza wants to help others, she also had no problem asking for help or transferring an issue to the team that could solve the problem. Natasza also assisted customers in learning the product. With her excellent writing skills, she prepared many tutorials, how-to articles, and other educational resources for UXPin users. She established support guidelines for social media and Slack communities that allowed UXPin to create a coherent voice of support across different channels.
Bartosz Kopański
I had a pleasure to work with Natasza on a daily basis. She's a very hard-working, committed and creative person. Natasza not only took care of customers reports (bugs, requests, product introductions, etc.) but also she managed social media channels, helped to create product marketing content, wrote tutorials and how to articles. Her outstanding communication skills, sense of humor, positive attitude, willingness to perform a variety of tasks and go the extra mile for the team make her invaluable asset to any organization.
Paweł Wakuła
I had an opportunity to work with Natasza in UXPin. As Program/Project Manager, I’ve worked closely with her over almost three years, sharing the same open office space. Natasza showed excellent communication skills and empathy that is important in the Customer Support. She always wanted to help people, which makes her an ideal customer service representative. She took the time to understand customers problem clearly. As much as Natasza wants to help others, she also had no problem asking for help or transferring an issue to the team that could solve the problem. Natasza also assisted customers in learning the product. With her excellent writing skills, she prepared many tutorials, how-to articles, and other educational resources for UXPin users. She established support guidelines for social media and Slack communities that allowed UXPin to create a coherent voice of support across different channels.
Bartosz Kopański
I had a pleasure to work with Natasza on a daily basis. She's a very hard-working, committed and creative person. Natasza not only took care of customers reports (bugs, requests, product introductions, etc.) but also she managed social media channels, helped to create product marketing content, wrote tutorials and how to articles. Her outstanding communication skills, sense of humor, positive attitude, willingness to perform a variety of tasks and go the extra mile for the team make her invaluable asset to any organization.
Paweł Wakuła
I had an opportunity to work with Natasza in UXPin. As Program/Project Manager, I’ve worked closely with her over almost three years, sharing the same open office space. Natasza showed excellent communication skills and empathy that is important in the Customer Support. She always wanted to help people, which makes her an ideal customer service representative. She took the time to understand customers problem clearly. As much as Natasza wants to help others, she also had no problem asking for help or transferring an issue to the team that could solve the problem. Natasza also assisted customers in learning the product. With her excellent writing skills, she prepared many tutorials, how-to articles, and other educational resources for UXPin users. She established support guidelines for social media and Slack communities that allowed UXPin to create a coherent voice of support across different channels.
Credentials
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The Practical Guide to Usability
The Interaction Design FoundationOct, 2021- Nov, 2024 -
Design Thinking: The Ultimate Guide
The Interaction Design FoundationSep, 2021- Nov, 2024
Experience
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Spartez (an Appfire company)
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Poland
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Software Development
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1 - 100 Employee
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Customer Education Content Writer
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Apr 2022 - Present
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GetResponse
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Poland
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Software Development
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300 - 400 Employee
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Junior UX writer
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Mar 2021 - Apr 2022
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Customer Success Advisor
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Aug 2018 - Mar 2021
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UXPin
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Poland
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Relationship Specialist
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Jan 2016 - Jun 2018
Being awesome for our customers day in and day out! – I was the first point of contact for UXPin users and provided them with technical support. I offered guiding on a variety of issues, such as product introductions, feature requests, and bug reports, while maintaining a 97% CSat average. – Advocated for customers to the Product team to help develop the company's future roadmap and bring attention to possible areas for improvement. – Collaborated closely with engineering on troubleshooting and resolution of bug reports to guarantee the best possible outcome. – Established support guidelines for social media and Slack communities to create a coherent voice of UXPin support across different channels. – Contributed to the product marketing by managing all activities on social media, creating content and setting up an analytical framework. – Assisted customers in learning the product and by writing and updating a number of feature tutorials, how-to articles, and other educational resources. – Started work on creating a Customer Success journey and a new onboarding experience by in-app communication. Show less
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Distinction Language Centre
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United States
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Education Administration Programs
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1 - 100 Employee
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Corporate Course Manager / Office Manager
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Aug 2013 - Dec 2015
– providing customer service on various communication channels – overseeing and coordinating an international team of 20 tutors – sales and administration of language courses – implementation of advertising campaigns – invoicing and basic financial accounting – management of translation projects – maintaining customer databases – providing customer service on various communication channels – overseeing and coordinating an international team of 20 tutors – sales and administration of language courses – implementation of advertising campaigns – invoicing and basic financial accounting – management of translation projects – maintaining customer databases
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Education
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University of Gdansk
Bachelor of Arts (B.A.),, American/United States Studies/Civilization