Personal Assistant

• Mar 2022 - Present

I am currently employed as Personal Assistant to multipal Project Directors simultaneously, where I provide a range of professional, administrative, and secretarial support. Undertake diary management of complex and busy diaries, scheduling of internal and external meetings, room bookings, travel arrangements, expenses management and document and presentation preparation and formatting. I am experienced administrator, with an adaptable outlook and a range of skills. Handling confidential and sensitive information with complete discretion. Assist with preparing Board reports and Power Point presentations. Informed knowldge of CRM and viewpoint to support the buisnessness with conatacts and document control. Show less

Executive Personal Assistant to Dean

• Jan 2019 - Mar 2022

Executive Personal Assistant Employed as Executive Personal Assistant to the Duputy Pro-Vice-Chancellor (PVC) of Business and Law. Managing multiple complex, busy diaries with effective time allocation, protecting time where necessary. Using initiative to foresee potential issues and tailoring support across different roles, needs and priorities to suit individual needs. This includes scheduling in time to complete important tasks and deadlines. Comprehensive inbox management including filtering items for personal attention, drafting replies, delegating actions, and ensuring work and personal data is handled efficiently, in a discreet and confidential manner. Creating reports, presentations, and scripts on behalf of the Deputy Faculty Pro-Vice-Chancellor. Servicing senior team meetings including agenda setting, minuting and monitoring actions, communicating regularly with staff to ensure deadlines are met. Arranging events and away days (virtual and in person), liaising with venues to arrange rooms, catering and facilities. Booking national and international conferences and travel for a wide range of needs and preferences whilst ensuring costs stay within strict budget constraints. Processing all departmental expenditure, ensuring items are within regulations and budget requests have been approved. This is done through a variety of mediums including raising purchase orders, processing card payments and completing payment forms. Supporting new staff with inductions and training. Running weekly troubleshooting sessions and helping bridge the gaps in team knowledge. Acting as the point of contact for all departmental queries, signposting where required to other University services. Collaborating across teams and faculties on shared projects. Show less

Senior Course Advisor

• Jul 2017 - Dec 2018

Account Executive

• Apr 2014 - Jul 2017

-As an internal Account Executive, I worked with businesses to help them optimise benefit from their membership with the Greater Manchester Chamber of Commerce. My main remit was to maintain high retention levels, whilst increasing member uptake and engagement with GMCC services. -I set up new campaigns, calling the main contact on each account. I communicated effectively with business in face to face meetings, written emails and over the phone. -I also helped set up the complaint procedure and provided first line support for it. -I confidently updated and used the CRM daily to manage over 1,500 member business accounts. -Liaised effectively between; senior management, other departments, Chamber suppliers/partners, and also member companies, to attend to all needs of the members and also of the wider business. -Experience working on the Chamber Members’ Lounge (reception) coming face to face with businesses, export documentation customers, and overseas delegations. -Presenting to both SMT and the Exec board around the success and implementation of sector events. --Trusted to represent the Chamber at various networking events and Expos. -Mentored by Beverley Hughes, Deputy Mayor and former Home Office Minister for over 6 months. -Helped to increase overall membership retention from 76% to 88% in just over 2 years. Show less

Sales Assistant

• Jun 2013 - Mar 2014

-Responsible for incoming and outgoing post, including franking. Scanning in documents for staff and customers alike, sending out amended paperwork. -Involved with the annual renewal updating and processing, contacting existing clients to resolve any issues and maintain renewal retention. -Monitoring Direct Debit customers, identifying which payments had not been paid and then chasing the outstanding payments. Processed both mid-term adjustments of policies and the cancellation of Direct Debit cases (including refunds). -Daily use of Microsoft Excel, Word and Outlook to help the smooth running of this busy office environment. -Providing quotations and generating new business.Meeting my monthly sale quota, whilst also adhering to underwriting guidelines. Liaising effectively with brokers. -Confidently answered queries over the phone/ email and face to face on existing Insurance policies. Demonstrating excellent technical knowledge of the insurance packages and applicable compliance issues. Show less

Graduate Trainee & PA

• Oct 2012 - Jun 2013

Strong Administrative/ Reception Duties; -Inputting and updating client databases, photocopying/ faxing/ scanning. -Answering the majority of incoming and outgoing calls . I also answered emails from multiple inboxes. -I managed multiple diaries at once for the Financial Advisers and carried out email/internet research on a daily basis as preparation for their meetings with clients. -Provided front of house support, welcoming guests and clients on arrival at the offices. Paraplanning / training; -My analytic work involved, but was not limited to; allowing me to illustrate the performance of investment products, gaining all the relevant information needed by the Financial Advisers I assisted. -Combining these skills I was included in long term care planning and also in writing 'suitability reports' given to clients in conjunction with the advice given by the Financial Advisers. Marketing/ Events; -I was often asked to help out with marketing and event support. Contacting clients to invite them.Liaising with event venues and caterers Show less